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For Companies At a Glance
- Tasks: Welcome cinema visitors and provide top-notch customer service while promoting memberships and sales.
- Company: Join the vibrant Picturehouse team at City Screen York, a hub for film lovers.
- Benefits: Enjoy flexible hours, full training, and a fun work environment with a cafe bar.
- Why this job: Perfect for film enthusiasts wanting to enhance guest experiences in a lively cinema atmosphere.
- Qualifications: No specific experience required, but a passion for film and customer service is essential.
- Other info: Ideal for students; flexible shifts available during weekends and holidays.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for hardworking individuals who love film and genuinely enjoy providing excellent customer service. A background in food and beverage service is advantageous, as our cinema has a cafe bar. Flexibility to work weekends, evenings, and school holidays is required.
Job Purpose
To welcome visitors to the cinema in an individual and informed way, delivering the highest standard of customer service. Support the cinema team to promote memberships, drive sales, and ensure smooth cinema operations in line with policies and procedures. Full training will be provided to perform various duties across the cinema.
Your Duties Will Include but Are Not Limited To
- Promotion and sale of tickets, retail items, alcohol, food, and memberships
- Cash handling
- Ushering and piracy prevention
- Compliance with health and safety regulations
- Compliance with food safety standards
- Preparing and serving cafe food
- Cleaning
Main Duties
- Customer Service
- Deliver excellent customer service, engaging guests to maximize enjoyment and encourage repeat visits.
- Maintain inviting dwell areas for customers.
- Guide customers to their seats and verify tickets.
- Respond to customer complaints or queries promptly and escalate when necessary.
- Be knowledgeable about cinema services, facilities, accessibility, and policies.
- Communicate clearly via radios.
- Provide information on film schedules, synopses, and classifications; be aware of piracy policies.
- Manage lost property and monitor picture & sound quality, temperature, and disturbances.
- Stay informed about current promotions and promote memberships.
- Process transactions accurately, including discounts and memberships.
- Use suggestive selling to enhance customer experience.
- Monitor stock levels and presentation.
- Record wastage properly and maintain food hygiene standards.
- Follow health and safety policies with a proactive approach.
- Use equipment correctly and report issues immediately.
- Assist with maintenance and repairs as needed.
- Open and close areas, completing relevant paperwork.
- Perform basic daily cleaning duties in various areas, including toilets and staff spaces.
- Attend staff meetings and keep up-to-date with communications.
- Adhere to all policies and procedures.
Other duties may be assigned as required. This job description reflects current requirements and may be amended as duties evolve.
Additional Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Design, Art/Creative, and IT
- Industry: Events Services
Locations: Bridlington, Rawcliffe Bridge, and East Riding of Yorkshire, UK.
Picturehouse Host City Screen York Picturehouse employer: Picturehouse
Contact Detail:
Picturehouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Picturehouse Host City Screen York Picturehouse
✨Tip Number 1
Familiarise yourself with the latest films and cinema trends. Being knowledgeable about current releases and popular genres will help you engage with customers and enhance their experience.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for handling various customer interactions, from welcoming guests to addressing complaints effectively.
✨Tip Number 3
Show your enthusiasm for film and cinema culture during any informal conversations or networking opportunities. This passion can set you apart and demonstrate your fit for the role.
✨Tip Number 4
Be flexible with your availability, especially for weekends and holidays. Highlighting your willingness to work during peak times can make you a more attractive candidate for the position.
We think you need these skills to ace Picturehouse Host City Screen York Picturehouse
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Picturehouse Host position. Tailor your application to highlight relevant experiences in customer service and any background in food and beverage service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous work experience, particularly in customer-facing roles. Emphasise any skills related to sales, cash handling, and teamwork, as these are crucial for this role.
Write a Personalised Cover Letter: In your cover letter, express your passion for film and customer service. Mention specific examples of how you've provided excellent service in the past and how you can contribute to the cinema's success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Picturehouse
✨Show Your Passion for Film
Make sure to express your love for films during the interview. Share your favourite genres or recent movies you've enjoyed, as this will demonstrate your enthusiasm for the role and help you connect with the interviewers.
✨Highlight Customer Service Experience
Since the role requires excellent customer service skills, be prepared to discuss any previous experience in hospitality or retail. Use specific examples to illustrate how you've handled customer queries or complaints effectively.
✨Demonstrate Flexibility
The job requires working weekends and evenings, so it's important to show your willingness to be flexible with your schedule. Mention any past experiences where you've adapted to changing work hours or responsibilities.
✨Familiarise Yourself with Cinema Operations
Before the interview, take some time to learn about the cinema's operations, including ticket sales, food service, and health and safety regulations. This knowledge will help you answer questions confidently and show that you're proactive.
