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- Tasks: Welcome cinema visitors and provide top-notch customer service while promoting memberships.
- Company: Join the vibrant team at Cambridge Arts Picturehouse, a hub for film lovers.
- Benefits: Enjoy flexible hours, a fun work environment, and discounts on tickets and food.
- Why this job: Be part of a creative culture that values individuality and enhances guest experiences.
- Qualifications: No prior experience needed; just bring your enthusiasm and a passion for films!
- Other info: Regular training provided to ensure you excel in various roles across the cinema.
The predicted salary is between 20000 - 30000 £ per year.
Cambridge Arts Picturehouse
JOB TITLE
Picturehouse Host
DIRECT REPORT TO
Supervisor
RESPONSIBLE FOR
N/A at this level
Job Purpose
To welcome visitors to the cinema in an individual and informed way whilst always delivering the highest standard of customer service. You will support the cinema team to promote the benefits of membership and continuously drive sales, whilst ensuring a smooth running of the cinema in line with policies and procedures. You will be fully trained to perform different duties at various times across the cinema to the standard required by Picturehouse.
Your Duties Will Include But Are Not Limited To
- Promotion and sale of tickets, retail, alcohol, food, and, Memberships
- Cash handling
- Ushering and piracy prevention
- Compliance with Health and Safety regulations
- Compliance with Food Safety Standards
- Preparing and serving café food
- Cleaning
MAIN DUTIES
Customer Service
- Deliver excellent customer service in line with the Picturehouse standards through individuality; engaging guests throughout their journey to maximise enjoyment and encourage repeat visits.
- To ensure dwell areas are maintained and inviting to customers
- Follow the correct ticket verification procedure. Guide customers to their seats where necessary; and ensure every person who enters the auditorium has a valid ticket
- Respond to verbal customer complaints/queries immediately, where appropriate using your own skill and knowledge to resolve or direct them to an appropriate person who can assist
- Be knowledgeable about the individual cinemas services and facilities including accessibility, toilets, and proposition
- Ensure all communication via radios is appropriate, clear, and concise
- Be able to provide information on performance start and finish times, film synopsis, and film classification. Be aware of the policy towards film piracy within the cinema and take appropriate action when necessary
- Be aware of film classifications and identification requirements
- Ensure all lost property is correctly delivered to the appropriate area and logged in line with the policy
- Monitor screens for picture & sound quality, temperature, and customer disturbance
Product Knowledge and sales
- Be knowledgeable of current promotions and raise customer awareness
- Ensure sales accuracy by processing transactions, memberships, and discounts correctly and in line with the policy
- Promote the benefits of Membership during every transition
- Using suggestive selling to offer better value and enhance the customer experience
- Monitor stock levels and stock rotation and ensure departments are well presented
- Ensure all wastage is correctly recorded by following the wastage procedure
- Maintaining the highest standards of food hygiene and food presentation in line with policy
- Ensure that café offerings are prepared and served to the highest standards
Health & Safety You Will
- Follow all Health & Safety Policies with a Spot it, Sort it approach
- Work efficiently using all pieces of equipment (you have been trained on) correctly and with care
- Inform management immediately of any breaches or issues within Health & Safety
- Help monitor maintenance or repairs advising the relevant people of any issues immediately
- Open and close all areas, ensuring the relevant supporting paperwork is completed
Undertake basic daily cleaning duties including but not limited to departments, auditoriums, bathrooms (periodic toilet checks)*, staff areas, customer-facing areas, and sorting and removing of rubbish as required
- You will be expected to attend regular staff meetings and shift briefings and keep up to date on staff communications
- Adhere to all policies and procedures
Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you.
Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop the job description will be reviewed and is therefore subject to amendment. May 2023
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Picturehouse Host- Cambridge Arts Picturehouse employer: Picturehouse
Contact Detail:
Picturehouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Picturehouse Host- Cambridge Arts Picturehouse
✨Tip Number 1
Familiarise yourself with the Cambridge Arts Picturehouse and its offerings. Knowing the current films, promotions, and membership benefits will help you engage with customers and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Think about how you would handle various customer queries or complaints, as this will show your ability to provide excellent service in line with Picturehouse standards.
✨Tip Number 3
Be prepared to discuss your experience with cash handling and sales. Highlight any previous roles where you managed transactions or promoted products, as this is crucial for the Picturehouse Host position.
✨Tip Number 4
Show your commitment to health and safety by being aware of relevant policies. You might want to research general health and safety practices in hospitality settings, as this knowledge could set you apart from other candidates.
We think you need these skills to ace Picturehouse Host- Cambridge Arts Picturehouse
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Picturehouse Host. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Customer Service Skills: Since the role focuses on delivering excellent customer service, make sure to emphasise any previous experience in customer-facing roles. Use specific examples that demonstrate your ability to engage with customers and resolve issues.
Showcase Teamwork and Flexibility: Mention any experience working in a team environment and your ability to adapt to different roles or tasks. The job requires supporting various duties across the cinema, so flexibility is key.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Picturehouse
✨Showcase Your Customer Service Skills
As a Picturehouse Host, delivering excellent customer service is key. Be prepared to share examples of how you've handled customer interactions in the past, especially any challenging situations where you turned a negative experience into a positive one.
✨Know the Cinema's Offerings
Familiarise yourself with the current films, promotions, and membership benefits at Cambridge Arts Picturehouse. This knowledge will not only impress your interviewers but also demonstrate your enthusiasm for the role and the cinema.
✨Demonstrate Teamwork and Flexibility
The role requires working closely with a team and adapting to various duties. Share experiences that highlight your ability to work collaboratively and your willingness to take on different tasks as needed.
✨Prepare for Health & Safety Questions
Since compliance with health and safety regulations is crucial, be ready to discuss your understanding of these policies. You might want to mention any previous experience you have with health and safety practices in a customer-facing environment.
