Technical Project Co-ordinator in London

The Picture Production Company is a leading International Creative Production agency that combines a dedicated award-winning creative team with unparalleled production facilities – working across the Film and Entertainment industries. With offices in London and LA, we offer a full agency cross-platform service that delivers on brief, on budget, and on schedule.

We are looking for a proactive Technical Project Co-ordinator to join our team to assist with the day-to-day operations of our internal Technical support environment. The Technical Project Co-ordinator will be responsible for overseeing PPC’s London-based technical support desk ensuring exceptional service delivery to staff across the business. This role also manages PPC’s MAM (Media Asset Management) support desk, ensuring smooth operation and timely resolution of MAM-related technical issues.

In addition to co-ordinating support functions, the successful candidate will assist with procurement, software licence management, contract renewals, and contribute to project management activities across the Technology team. This is an ideal role for someone interested in developing project management skills, a service-first mindset, and excited by technology-driven media workflows within a creative production environment.

• Co-ordinate the day-to-day operations of the IT support desk for PPC’s London office.
• Prioritise, track, and resolve incidents and service requests using established ITSM processes.
• Maintain high levels of customer service, ensuring timely support and effective communication.
• Develop and maintain documentation, knowledge base articles, and standard operating procedures.
• Monitor KPI/SLA performance and produce monthly service desk reporting.
• Oversee PPC’s internal support desk for our MAM users, coordinating issue resolution and escalating to internal engineering teams when required.
• Maintain a working understanding of Flex workflows, and integrations.
• Assist the Technical Operations and Engineering teams with technology projects, deployments, and system upgrades.
• Contribute to project planning, task coordination, testing, documentation, and rollout activities.
• Support purchasing activities including hardware, software, and services procurement.
• Manage software licences, renewals, and subscription inventories, ensuring compliance and cost-effectiveness.
• Liaise with vendors to ensure competitive pricing, timely renewals, and strong working relationships.

• Experience working in a media, post-production, or entertainment environment.
• Experience in a technical servicing role.
• Strong understanding of IT support processes, ITSM systems, and ticket management workflows.
• Excellent communication skills with a customer-focused approach.
• Solid troubleshooting abilities across Windows, macOS, networking fundamentals, and common business applications.
• Ability to work in a fast-paced, creative business environment.
• Basic grounding or interest in project management (Agile, PRINCE2, or similar beneficial).
• Experience working with Jira and Confluence.
• Knowledge of Azure AD, Microsoft 365 administration, JAMF or Kandji, Intune, or other device management platforms.
• Understanding of procurement workflows and vendor management.
• Experience supporting or managing MAM or media workflow platforms.
• ITIL, ITSM, CompTIA+ certification(s).

The duties and responsibilities outlined above are intended to provide an overview of the role. The company reserves the right to amend or adjust these duties as necessary to meet the needs of the business.