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- Tasks: Provide top-notch IT support and manage AV systems in a dynamic office environment.
- Company: Leading professional services firm in London with a collaborative culture.
- Benefits: Competitive salary, training budget, and opportunities for professional growth.
- Other info: Enjoy autonomy and hands-on work in a fast-paced professional setting.
- Why this job: Be the go-to tech expert and make a real impact in a vibrant workplace.
- Qualifications: Experience in 2nd line IT support and strong communication skills.
The predicted salary is between 42000 - 84000 £ per year.
We are working with a leading professional services firm in London to recruit a Senior Office Technology Specialist to act as the senior presence on the firm's Tech Bar and the primary AV support specialist for the office. This is a highly visible, client-facing role, suited to an experienced senior 2nd line IT professional who is confident supporting partners and senior stakeholders in a live office environment.
The Senior Office Technology Specialist will sit at the front of office technology support, acting as the go-to escalation point for complex issues and ensuring a consistently high standard of service across the firm. The role combines:
- Senior 2nd line deskside and walk-up IT support
- Ownership of the Tech Bar function
- Hands-on AV and meeting room support
- Delivery of key IT projects
You will be trusted to engage directly with partners, resolve issues quickly and professionally, and keep disruption to a minimum.
Key responsibilities
- Act as the senior presence on the Tech Bar, providing front-of-house IT support.
- Serve as escalation point for junior members of the team.
- Provide hands-on AV and meeting room support for client and internal meetings.
- Support and troubleshoot endpoint hardware, operating systems, and applications.
- Lead and deliver IT projects including:
- Windows 11 rollout
- Laptop refresh programmes
- iPhone rollouts
Skills and experience required:
- Proven experience in a senior 2nd line deskside or end-user IT support role
- Strong experience supporting users face to face in an office environment.
- Confident supporting AV systems and live meeting room technology
- Strong Windows and endpoint support background
- Excellent communication skills, with the ability to engage professionally with senior stakeholders.
- Calm, pragmatic approach to problem-solving in live environments.
- Experience within a law firm or professional services environment is highly desirable.
What the firm offers
- A trusted, visible role with genuine autonomy
- A mix of senior BAU support and project ownership
- Budget for training, certifications, and required equipment.
- A professional, collaborative working environment
- Opportunity to further develop expertise across office technology and AV.
This role will suit someone who enjoys being hands-on, visible, and trusted, and who takes pride in delivering high-quality support in a demanding professional services environment.
Tech Bar Specialist employer: Picture More
Contact Detail:
Picture More Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Bar Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in professional services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, offer to demonstrate your tech support abilities during interviews or networking events. It’s a great way to prove you’re the right fit for the Tech Bar Specialist role.
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've solved complex IT issues or supported AV systems. Being ready with examples will show you’ve got the experience they’re after.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can give you a better shot at landing that dream job. Plus, we love seeing familiar faces!
We think you need these skills to ace Tech Bar Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your senior 2nd line IT support experience and any AV systems knowledge you have. We want to see how you fit into our Tech Bar role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Office Technology Specialist position. Share specific examples of how you've supported users face-to-face and tackled complex issues in a live environment.
Showcase Your Communication Skills: Since this role involves engaging with partners and senior stakeholders, it's crucial to demonstrate your excellent communication skills. Use clear and professional language in your application to show us you can handle high-pressure situations with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our platform!
How to prepare for a job interview at Picture More
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around AV systems and Windows support. Be ready to discuss specific technologies you've worked with and how you've solved complex issues in the past.
✨Showcase Your Communication Skills
Since this role involves engaging with senior stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated technical information to non-technical users.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to troubleshoot under pressure. Be prepared to walk through your thought process during these situations, highlighting your calm and pragmatic approach to resolving issues.
✨Familiarise Yourself with the Company Culture
Research the firm’s values and work environment. Understanding their professional services context will help you tailor your responses and show that you're a good fit for their team.