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- Tasks: Provide top-notch IT support and solve tech problems for users.
- Company: Join a well-established organisation with a collaborative culture.
- Benefits: Enjoy 25 days holiday, private healthcare, and a contributory pension.
- Other info: Flexible working options with opportunities for growth and development.
- Why this job: Kickstart your IT career in a dynamic environment with diverse challenges.
- Qualifications: Strong customer service skills and experience in IT support.
The predicted salary is between 27000 - 27000 £ per year.
Are you an IT support professional who thrives on solving problems and delivering exceptional customer service? We are working with a well-established organisation looking for a Service Desk Analyst to join their IT Service Delivery team. This is a fantastic opportunity to develop your technical skills in a fast-paced, collaborative environment with a mix of office and remote working.
Key details:
- Salary: £27,000
- Location: Peterborough
- Home based shifts: 7:00am and 10:30am start
- Office-based shifts (minimum 3 days on-site): 08:00 to 16:30 and 10:00 to 18:30
Benefits:
- 25 days holiday
- Contributory pension
- Life assurance
- Private medical healthcare after 1 year
- Interest-free season ticket loan
- Cycle to work scheme
What you’ll be doing:
- Acting as the first point of contact for IT support queries via phone, email, and ticketing systems
- Diagnosing and resolving hardware and software issues
- Logging, prioritising, and managing incidents through to resolution
- Escalating complex issues where required
- Supporting a range of technologies including Active Directory, VPNs, mobile devices, and CRM systems
- Ensuring excellent communication and regular updates to end users
What we’re looking for:
- Strong customer service and communication skills
- Experience working in a service desk or IT support environment
- Familiarity with ITIL processes
- A proactive and positive attitude with strong attention to detail
- Ability to work both independently and as part of a team
If you’re looking to build your IT career in a supportive environment where no two days are the same, we’d love to hear from you. Apply now to take the next step in your IT support career.
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds.
Due to the high volume of applications, if you haven’t heard from us within 2 working days, please assume your application has been unsuccessful on this occasion.
Service Desk Analyst in Peterborough employer: Picture More
Contact Detail:
Picture More Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d handle specific issues, like troubleshooting VPNs or managing incidents. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your customer service skills during interviews! Share examples of how you've gone above and beyond to help users. Remember, it’s all about making their experience as smooth as possible.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Desk Analyst in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your IT support experience and customer service skills, as these are key for us. Use specific examples that show how you've solved problems in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging, and don’t forget to mention your familiarity with ITIL processes.
Showcase Your Communication Skills: Since communication is crucial for this role, make sure your application reflects your ability to convey information clearly. Whether it's in your CV or cover letter, use straightforward language and avoid jargon.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive!
How to prepare for a job interview at Picture More
✨Know Your Tech
Brush up on your technical knowledge, especially around the tools and technologies mentioned in the job description. Familiarity with Active Directory, VPNs, and CRM systems will show that you're ready to hit the ground running.
✨Customer Service is Key
Prepare examples of how you've delivered exceptional customer service in past roles. Think about specific situations where you resolved issues effectively and kept users informed throughout the process.
✨Practice Problem-Solving
Anticipate common IT issues and practice how you would diagnose and resolve them. Being able to articulate your thought process during the interview will demonstrate your analytical skills and proactive attitude.
✨Show Your Team Spirit
Be ready to discuss how you work both independently and as part of a team. Share experiences where collaboration led to successful outcomes, highlighting your communication skills and attention to detail.