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- Tasks: Be the go-to person for IT support, solving problems and helping users daily.
- Company: Join a well-established organisation with a supportive and inclusive culture.
- Benefits: Enjoy 25 days holiday, private healthcare, and a cycle to work scheme.
- Other info: Flexible working options with opportunities for growth and development.
- Why this job: Kickstart your IT career in a dynamic environment with varied challenges.
- Qualifications: Experience in IT support and familiarity with ITIL processes preferred.
The predicted salary is between 25000 - 32000 £ per year.
Are you an IT support professional who thrives on solving problems and delivering exceptional customer service? We are working with a well-established organisation looking for a Service Desk Analyst to join their IT Service Delivery team. This is a fantastic opportunity to develop your technical skills in a fast-paced, collaborative environment with a mix of office and remote working.
Home based shifts: 7:00am and 10:30am start
Office-based shifts (minimum 3 days on-site): 08:00 to 16:30 and 10:00 to 18:30
- 25 days holiday
- Contributory pension
- Life assurance
- Private medical healthcare after 1 year
- Interest-free season ticket loan
- Cycle to work scheme
Acting as the first point of contact for IT support queries via phone, email, and ticketing systems.
Diagnosing and resolving hardware and software issues.
Supporting a range of technologies including Active Directory, VPNs, mobile devices, and CRM systems.
Experience working in a service desk or IT support environment.
Familiarity with ITIL processes.
If you’re looking to build your IT career in a supportive environment where no two days are the same, we’d love to hear from you. Apply now to take the next step in your IT support career.
They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected.
IT Support / Service Desk Technician in Peterborough employer: Picture More
Contact Detail:
Picture More Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support / Service Desk Technician in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, whether it's through LinkedIn or local meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled IT issues in the past. This will demonstrate your ability to think on your feet and provide excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support / Service Desk Technician in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and any relevant skills. We want to see how you’ve tackled problems in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Technical Skills: When filling out your application, mention specific technologies you’ve worked with, like Active Directory or VPNs. We’re keen to know how your experience aligns with what we do here at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Picture More
✨Know Your Tech
Brush up on your knowledge of the technologies mentioned in the job description, like Active Directory and VPNs. Be ready to discuss how you've used these tools in past roles or projects.
✨Customer Service Focus
Since this role is all about delivering exceptional customer service, prepare examples of how you've successfully resolved IT issues for users. Highlight your communication skills and ability to empathise with customers.
✨Familiarise with ITIL Processes
Understanding ITIL processes can set you apart. Do some research on ITIL best practices and be prepared to discuss how they apply to service desk operations during your interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the technologies they use, and their approach to problem-solving. This shows your genuine interest in the role and helps you assess if it's the right fit for you.