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- Tasks: Be the go-to person for IT support, solving problems and helping users daily.
- Company: Join a well-established organisation with a focus on teamwork and innovation.
- Benefits: Enjoy 25 days holiday, private healthcare, and a cycle to work scheme.
- Other info: Flexible working options with a commitment to diversity and inclusion.
- Why this job: Kickstart your IT career in a dynamic environment with diverse challenges.
- Qualifications: Experience in IT support and familiarity with ITIL processes is a plus.
The predicted salary is between 25000 - 35000 £ per year.
Are you an IT support professional who thrives on solving problems and delivering exceptional customer service? We are working with a well-established organisation looking for a Service Desk Analyst to join their IT Service Delivery team. This is a fantastic opportunity to develop your technical skills in a fast-paced, collaborative environment with a mix of office and remote working.
Home based shifts: 7:00am and 10:30am start
Office-based shifts (minimum 3 days on-site): 08:00 to 16:30 and 10:00 to 18:30
- 25 days holiday
- Contributory pension
- Life assurance
- Private medical healthcare after 1 year
- Interest-free season ticket loan
- Cycle to work scheme
Acting as the first point of contact for IT support queries via phone, email, and ticketing systems.
Diagnosing and resolving hardware and software issues.
Supporting a range of technologies including Active Directory, VPNs, mobile devices, and CRM systems.
Experience working in a service desk or IT support environment.
Familiarity with ITIL processes.
If you’re looking to build your IT career in a supportive environment where no two days are the same, we’d love to hear from you. Apply now to take the next step in your IT support career.
They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected.
IT Support and Service Desk Operator in Peterborough employer: Picture More
Contact Detail:
Picture More Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support and Service Desk Operator in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, whether it's through LinkedIn or local meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. Think about how you'd handle specific issues like VPN connectivity problems or Active Directory queries. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Show off your problem-solving skills during interviews! Use real-life examples from your past experiences to demonstrate how you tackled challenges. This will help you stand out as someone who can deliver exceptional customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support and Service Desk Operator in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and any relevant skills. We want to see how you’ve tackled problems in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Technical Skills: Mention specific technologies you’ve worked with, like Active Directory or VPNs. We’re keen to know how you’ve used these tools to solve issues and provide excellent customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Picture More
✨Know Your Tech Stuff
Brush up on your knowledge of hardware and software issues, especially those related to Active Directory, VPNs, and CRM systems. Be ready to discuss specific examples of problems you've solved in the past, as this will show your practical experience.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think about how you can demonstrate your exceptional customer service skills. Prepare anecdotes that highlight your ability to handle difficult situations with patience and professionalism.
✨Familiarise Yourself with ITIL
Make sure you understand the basics of ITIL processes, as they are crucial for this position. You might be asked how you would apply these principles in real-world scenarios, so having a few examples ready will help you stand out.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and the technologies they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.