At a Glance
- Tasks: Provide top-notch IT support and solve tech problems for users.
- Company: Join a well-established organisation with a collaborative culture.
- Benefits: Enjoy 25 days holiday, private healthcare, and a contributory pension.
- Other info: Embrace a supportive workplace that values diversity and growth.
- Why this job: Kickstart your IT career in a dynamic environment with diverse challenges.
- Qualifications: Strong customer service skills and experience in IT support.
The predicted salary is between 33750 - 41250 £ per year.
IT Service Desk Analyst
Are you an IT support professional who thrives on solving problems and delivering exceptional customer service?
We are working with a well-established organisation looking for a Service Desk Analyst to join their IT Service Delivery team.
This is a fantastic opportunity to develop your technical skills in a fast-paced, collaborative environment with a mix of office and remote working.
Key details
- Location: Peterborough
- Home based shifts: 7:00am and 10:30am start
- Office-based shifts (minimum 3 days on-site): 08:00 to 16:30 and 10:00 to 18:30
Benefits
- 25 days holiday
- Contributory pension
- Life assurance
- Private medical healthcare after 1 year
- Interest-free season ticket loan
- Cycle to work scheme
What you’ll be doing
- Acting as the first point of contact for IT support queries via phone, email, and ticketing systems
- Diagnosing and resolving hardware and software issues
- Logging, prioritising, and managing incidents through to resolution
- Escalating complex issues where required
- Supporting a range of technologies including Active Directory, VPNs, mobile devices, and CRM systems
- Ensuring excellent communication and regular updates to end users
What we’re looking for
- Strong customer service and communication skills
- Experience working in a service desk or IT support environment
- Familiarity with ITIL processes
- A proactive and positive attitude with strong attention to detail
- Ability to work both independently and as part of a team
If you’re looking to build your IT career in a supportive environment where no two days are the same, we’d love to hear from you.
Our client is an equal opportunity employer.
They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected.
We encourage applications from candidates of all backgrounds.
Due to the high volume of applications, if you haven’t heard from us within 2 working days, please assume your application has been unsuccessful on this occasion.
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IT Service Desk Analyst (Peterborough) employer: Picture More
Picture More is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Senior Legal Tech Strategist. With a competitive salary and comprehensive benefits, employees are encouraged to grow their skills in a hybrid work environment that values technology and creativity. Join us in England to be at the forefront of transforming legal services through cutting-edge AI and technology.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst (Peterborough)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Picture More values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Picture More might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Picture More!
✨Direct Apply to Picture More
Let's not forget to apply directly through the Picture More website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Analyst (Peterborough)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Picture More.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Picture More. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Picture More
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
