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- Tasks: Manage and maintain the ITSM platform, Ivanti Neurons, and enhance its use across the firm.
- Company: Join a leading global law firm in London, shaping their ITSM strategy.
- Benefits: Enjoy a hybrid work model: 3 days in the office, 2 days remote.
- Why this job: Be the go-to ITSM expert and make a real impact on user satisfaction.
- Qualifications: Experience in ITSM Systems Administration and ITIL certification required.
- Other info: Opportunity to work closely with technical teams and third-party vendors.
The predicted salary is between 36000 - 60000 £ per year.
ITSM System Administrator 3 days office / 2 days working from home In this newly created position with a leading global law firm in London, you will be working as the sole ITSM System Administrator for the firm. They have recently rolled out Ivanti Neurons as their ITSM platform – this is a fantastic opportunity to join the firm at a time where you can help shape the way they use the ITSM tool across the business! Responsibilities: You will be managing the day to day delivery of administration and maintenance of the ITSM (Ivanti Neurons) Assisting with the development of the ITSM to other areas of the business Working closely with the Technical IT teams, as well as the problem and incident manager You will own the ITSM tool, working closely with 3rd parties and conducting system updates Working closely with users and stakeholders in order to maximise user adoption and satisfaction throughout the business Essential skills: Significant experience in ITSM Systems Administration – open to similar ITSM tools e.g. ServiceNow, Cherwell, Hornbill etc ITIL certified – ideally to Practice Manager level Excellent stakeholder management and communication skills required If this sounds like you, click ‘Apply’ now! …
ITSM System Administrator employer: Picture More
Contact Detail:
Picture More Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM System Administrator
✨Tip Number 1
Familiarize yourself with Ivanti Neurons and its functionalities. Since you'll be the sole ITSM System Administrator, having a deep understanding of this specific tool will set you apart from other candidates.
✨Tip Number 2
Highlight your experience with similar ITSM tools like ServiceNow or Cherwell in your conversations. This shows your adaptability and readiness to take on the responsibilities of managing Ivanti Neurons.
✨Tip Number 3
Prepare to discuss your ITIL certification and how it has shaped your approach to ITSM. Being able to articulate your knowledge of best practices will demonstrate your expertise and commitment to the role.
✨Tip Number 4
Emphasize your stakeholder management skills during interviews. The ability to communicate effectively with users and stakeholders is crucial for maximizing user adoption and satisfaction.
We think you need these skills to ace ITSM System Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the ITSM System Administrator position. Understand the responsibilities and essential skills required, especially the focus on Ivanti Neurons and ITIL certification.
Tailor Your CV: Customize your CV to highlight your significant experience in ITSM Systems Administration. Include any relevant experience with similar tools like ServiceNow or Cherwell, and emphasize your ITIL certification.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and stakeholder management experience. Explain how you can contribute to maximizing user adoption and satisfaction with the ITSM tool.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no typos or grammatical errors, as attention to detail is crucial for this role.
How to prepare for a job interview at Picture More
✨Showcase Your ITSM Experience
Be prepared to discuss your previous experience with ITSM systems, especially Ivanti Neurons or similar tools like ServiceNow. Highlight specific projects where you managed system administration and how you contributed to user adoption.
✨Demonstrate Stakeholder Management Skills
Since excellent stakeholder management is essential for this role, think of examples where you've successfully communicated with users and stakeholders. Be ready to explain how you ensured their needs were met and how you handled any challenges.
✨Highlight Your ITIL Certification
If you're ITIL certified, make sure to mention it during the interview. Discuss how your certification has helped you in your previous roles, particularly in managing ITSM processes and improving service delivery.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the firm's use of Ivanti Neurons and their future plans for ITSM. This demonstrates your enthusiasm and willingness to contribute to shaping the ITSM tool across the business.
