Job Description
Do you thrive on improving IT service delivery and want to shape best-in-class ITIL processes from within a collaborative, forward-thinking environment?
We’re working with a well-established law firm to find a driven ITIL Process Analyst to join their expanding IT function following an internal promotion. If you’re passionate about continuous improvement and want to drive meaningful change, this could be the perfect next step in your career.
What You Need to Know
This is a permanent position based in London, offering £55,000-£58,000 plus bonus. You'll work in a hybrid model (3 days in the office), embedded in a close-knit team with clear strategic goals.
Your focus will be across core ITIL processes - Incident Management, Change Enablement, Service Request, and Problem Management - with opportunities to expand into other areas as the function evolves.
What’s in It for You?
- Join a firm that promotes from within, this vacancy exists because the last person in post progressed
- Take ownership of process maturity across ITIL practices
- Contribute to a culture of continuous improvement within a professional, inclusive team
- Gain exposure to major incident management and governance, with support from a highly experienced ITIL Process Manager
- Work for a stable, respected firm in the legal sector, without needing prior legal experience
Core Responsibilities & Tech Exposure
- Maintain and enhance ITIL process documentation and policies
- Support and lead incident investigations, change processes, and service improvements
- Deliver post-incident reviews and identify opportunities to reduce repeat issues
- Contribute to CAB meetings and maintain change schedules
- Track KPIs, produce meaningful reporting, and influence decisions on service performance
- Promote ITIL best practices across teams and offer coaching where needed
- You’ll likely use or be exposed to ITSM platforms, infrastructure services, and reporting tools.
What You’ll Bring
- Prior experience in IT service management with hands-on delivery of ITIL processes
- An ITIL Foundation certification (higher-level ITIL credentials are a bonus)
- A sharp eye for process gaps and a drive to streamline service delivery
- Confidence in engaging across technical and non-technical stakeholders
- A proactive mindset, calm under pressure, and focused on outcomes
- Comfortable working in structured environments with strong documentation and governance practices
Ready to take the lead on process improvement and grow your impact in a firm that values IT as a strategic asset?
Apply now or get in touch for a confidential chat.
StudySmarter Expert Advice🤫
We think this is how you could land ITIL Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Picture More values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Picture More might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Picture More!
✨Direct Apply to Picture More
Let's not forget to apply directly through the Picture More website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Picture More.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Picture More. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Picture More
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
