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- Tasks: Help with software and hardware issues, including Microsoft Office 365 and iOS devices.
- Company: Join a dynamic law firm focused on professional services and technology.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and learning.
- Why this job: Be part of exciting tech projects and enhance your skills in a supportive culture.
- Qualifications: 2-3 years of IT support experience, preferably in legal or professional services.
- Other info: Familiarity with ITIL principles is a plus!
The predicted salary is between 28800 - 42000 £ per year.
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Provide technical assistance for the firm’s software, including Microsoft Office 365 Suite, Teams, iManage, and Windows operating systems.
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Troubleshoot basic hardware, including iOS devices, laptops, printers, and network connectivity (e.g., Zscaler VPN).
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Support meeting rooms and assist with external AV events.
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Contribute to technology projects such as Laptop Refresh, ITSM Implementation, and Printer Rollout.
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Strong interpersonal and organisational skills.
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2-3 years of IT Support experience, within a legal or professional services environment.
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Experience supporting online meetings, webinars, and AV environments.
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Familiarity with ITIL Service Management principles is advantageous., * iManage
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ITIL
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Law Firm
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Microsoft Office
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Professional Services
IT Support Analyst employer: Picture More
Contact Detail:
Picture More Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Make sure to familiarize yourself with the specific software and tools mentioned in the job description, like Microsoft Office 365 Suite and iManage. Having hands-on experience or certifications in these areas can really set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have in a legal or professional services environment. This will show that you understand the unique challenges and requirements of IT support in such settings.
✨Tip Number 3
If you have experience with ITIL Service Management principles, be sure to mention it. Understanding these principles can demonstrate your ability to contribute effectively to technology projects and improve service delivery.
✨Tip Number 4
Prepare to discuss your interpersonal and organizational skills during the interview. Being able to communicate effectively and manage multiple tasks is crucial for an IT Support Analyst, especially when assisting with AV events and troubleshooting issues.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience, especially in legal or professional services environments. Emphasize your familiarity with Microsoft Office 365, iManage, and any experience with AV setups.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the job requirements. Mention specific projects you've contributed to, like ITSM implementation or hardware rollouts, to showcase your hands-on experience.
Highlight Interpersonal Skills: Since strong interpersonal skills are crucial for this role, provide examples of how you've effectively communicated with team members or clients in previous positions. This could include resolving technical issues or supporting online meetings.
Showcase ITIL Knowledge: If you have experience with ITIL Service Management principles, be sure to mention it. You can discuss how you've applied these principles in past roles to improve service delivery or support processes.
How to prepare for a job interview at Picture More
✨Show Your Technical Skills
Be prepared to discuss your experience with the Microsoft Office 365 Suite, Teams, and iManage. Highlight specific instances where you successfully troubleshot issues or provided support for these tools.
✨Demonstrate Problem-Solving Abilities
Expect to answer questions about how you would handle common technical issues, such as network connectivity problems or AV setup for meetings. Use examples from your past experience to illustrate your approach.
✨Highlight Interpersonal Skills
Since strong interpersonal skills are crucial for this role, be ready to share examples of how you've effectively communicated with colleagues or clients in previous IT support roles.
✨Familiarize Yourself with ITIL Principles
If you have experience with ITIL Service Management principles, make sure to mention it. If not, take some time to understand the basics, as it could give you an edge in the interview.
