Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive service improvements and manage ITIL processes in a dynamic law firm.
- Company: Join a leading global law firm with a strong reputation in the legal sector.
- Benefits: Enjoy hybrid working, professional growth, and a supportive team culture.
- Why this job: Be part of a newly created role that fosters continuous improvement and meaningful change.
- Qualifications: 3+ years in IT service management and ITIL certification required; law firm experience is essential.
- Other info: Opportunity to work with experienced professionals and gain exposure to major incident management.
The predicted salary is between 42000 - 84000 £ per year.
Job Description
IT Service Management Analyst
Law Firm – London
Hybrid working – 2 days office / 3 days working from home per week
In this exciting newly created role at a leading global law firm in the city, you will be driving service improvements within the firm. If you’re passionate about continuous improvement and want to drive meaningful change, this could be the perfect next step in your career.
Your focus will be across core ITIL processes – Incident, Change, Service Request and Problem Management – with opportunities to expand into other areas as the function evolves.
What’s in It for You?
- Join a firm with a growing presence – this is a newly created role to work alongside the experienced IT Service Manager
- Take ownership of process maturity across ITIL practices
- Contribute to a culture of continuous improvement within a professional, inclusive team
- Gain exposure to major incident management and governance
- Work for a stable, respected firm in the legal sector
Core Responsibilities
- Problem Management
- Service Transition/Service Introduction
- Change Management
- Incident Management
- Knowledge Management and Reporting
Your Background
- At least 3 years in IT service management with hands-on delivery of ITIL processes
- An ITIL v3 or v4 certification
- Must have experience of working in a law firm
- Experience with ServiceNow is preferred
- Excellent communication skills and able to interact with technical and non-technical stakeholders
Apply now or get in touch for a confidential chat.
IT Service Management Analyst employer: Picture More
Contact Detail:
Picture More Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Management Analyst
✨Tip Number 1
Familiarise yourself with the specific ITIL processes mentioned in the job description, such as Incident and Change Management. Being able to discuss these processes confidently during your interview will show that you understand the role's requirements.
✨Tip Number 2
Research the law firm's culture and values. Understanding their approach to service improvement and how they operate can help you tailor your responses in interviews, demonstrating that you're a good fit for their team.
✨Tip Number 3
Network with current or former employees of the firm on platforms like LinkedIn. This can provide you with insider knowledge about the company and potentially give you a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare examples from your past experience where you've successfully implemented ITIL processes or driven service improvements. Being able to share concrete examples will illustrate your capability and passion for continuous improvement.
We think you need these skills to ace IT Service Management Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service management, particularly focusing on your hands-on delivery of ITIL processes. Mention any relevant certifications, such as ITIL v3 or v4, and your experience working in a law firm.
Craft a Compelling Cover Letter: In your cover letter, express your passion for continuous improvement and how you can drive meaningful change within the firm. Be specific about your experience with core ITIL processes like Incident, Change, and Problem Management.
Showcase Communication Skills: Since excellent communication skills are essential for this role, provide examples in your application that demonstrate your ability to interact effectively with both technical and non-technical stakeholders.
Highlight Relevant Tools Experience: If you have experience with ServiceNow, make sure to mention it in your application. This will show that you are familiar with tools that are likely used in the role and can hit the ground running.
How to prepare for a job interview at Picture More
✨Understand ITIL Processes
Make sure you have a solid grasp of the core ITIL processes such as Incident, Change, Service Request, and Problem Management. Be prepared to discuss how you've applied these in your previous roles, especially in a law firm setting.
✨Showcase Continuous Improvement Mindset
Since this role focuses on driving service improvements, be ready to share examples of how you've contributed to continuous improvement initiatives in past positions. Highlight specific outcomes and the impact of your efforts.
✨Communicate Effectively
Excellent communication skills are crucial for this role. Practice articulating complex IT concepts in simple terms, as you'll need to interact with both technical and non-technical stakeholders. Consider preparing a few scenarios where you successfully bridged the gap between these groups.
✨Familiarise Yourself with ServiceNow
If you have experience with ServiceNow, be sure to mention it during the interview. If not, take some time to learn about its functionalities and how it supports ITIL processes. This will show your initiative and willingness to adapt to the tools used by the firm.
