At a Glance
- Tasks: Provide 1st line IT support and assist with Deskside Support tasks.
- Company: Join a growing IT team in a professional services environment.
- Benefits: Competitive salary, hybrid working, and extensive training opportunities.
- Other info: Collaborative culture with clear progression paths.
- Why this job: Gain hands-on experience with modern tech and build a long-term career.
- Qualifications: Experience in IT support and a passion for technology.
The predicted salary is between 30000 - 45000 £ per year.
Looking for an IT support role where you'll receive genuine training, gain exposure to modern technologies and build a long-term career within a professional services environment? We're recruiting a Junior Service Delivery Analyst to join a growing IT team based in Liverpool Street. This is a newly created position due to continued growth, offering the opportunity to work across both Service Desk and Deskside Support while receiving extensive training and development from experienced colleagues.
Salary: £30,000 - £45,000 depending on experience
Location: Liverpool Street, London
Working Pattern: Hybrid, 3 days in the office and 2 days remote
Industry: Legal or Professional Services experience required
What's in it for you?
- Newly created role due to team growth
- Extensive training and ongoing development
- Exposure to both 1st and 2nd line support responsibilities
- Hybrid working model
- Modern Microsoft technology stack
- Opportunity to work closely with senior technical teams
- Clear progression opportunities within a supportive environment
- Collaborative and professional culture
Key Responsibilities
Provide 1st line Service Desk support to end users.
IT Service Desk Analyst (Junior) employer: Picture More
Join a dynamic and supportive team as an IT Service Desk Analyst (Junior) in the heart of Liverpool Street, where you'll benefit from extensive training and development opportunities. Our collaborative work culture fosters professional growth, allowing you to engage with modern technologies while enjoying a hybrid working model that promotes work-life balance. With clear pathways for progression and the chance to work alongside experienced colleagues, this role is perfect for those seeking a meaningful career in the professional services sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst (Junior)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry meetups. It’s all about making connections that can help you get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want to see that you’re genuinely interested in the role and how you can contribute to the team.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, be ready to discuss them. Practical examples can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace IT Service Desk Analyst (Junior)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Service Desk Analyst role. Highlight any relevant support experience or technical skills, especially with modern technologies, to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about this role and how you can contribute to our team. Share specific examples of your past experiences that relate to the responsibilities mentioned in the job description.
Show Your Enthusiasm for Learning:Since we offer extensive training, let us know how eager you are to learn and grow in the IT field. Mention any courses or self-study you've done that shows your commitment to developing your skills.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Picture More
✨Know Your Tech Basics
Make sure you brush up on your knowledge of common IT support issues and solutions. Familiarise yourself with the modern Microsoft technology stack mentioned in the job description, as this will show your potential employer that you're ready to hit the ground running.
✨Show Enthusiasm for Learning
Since this role offers extensive training, express your eagerness to learn and grow within the company. Share examples of how you've embraced learning opportunities in the past, whether through courses, self-study, or hands-on experience.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to troubleshoot an issue or provide support. Practising these responses will help you articulate your thought process clearly during the interview.
✨Highlight Teamwork Experience
This position involves working closely with senior technical teams, so be ready to discuss your experiences in collaborative environments. Share specific examples of how you've contributed to team success, especially in a professional services context.
