At a Glance
- Tasks: Provide hands-on IT support and solve tech problems face-to-face.
- Company: Join a leading global law firm in Manchester.
- Benefits: Competitive salary, professional growth, and a dynamic work environment.
- Other info: Fully onsite role with opportunities to collaborate with senior analysts.
- Why this job: Make a real impact by helping users with cutting-edge technology.
- Qualifications: Previous IT support experience and excellent communication skills required.
The predicted salary is between 28000 - 35000 £ per year.
Location: Manchester
Salary: £28,000 - £35,000
Fully onsite role (5 days per week)
Are you a hands-on IT support professional who enjoys solving problems face-to-face and delivering a first-class service to end users? In this highly rewarding role at a leading global law firm in Manchester, you will be providing 2nd line deskside support across hardware, software and meeting rooms.
Responsibilities:
- Providing deskside support to users across hardware, software and collaboration platforms
- Acting as a point of triage for escalated incidents and ensuring issues are investigated correctly
- Supporting laptop, mobile device and hardware provisioning
- Troubleshooting AV and meeting room technology
- Managing service requests and incidents through the ITSM
- Supporting Microsoft 365, Teams, Zoom and other collaboration tools
- Assisting with user onboarding and technology adoption
- Working closely with senior analysts and other IT teams to resolve complex issues
We are looking for someone who can demonstrate:
- Previous IT support experience within a professional services environment
- Experience supporting hardware, laptops, mobile devices and AV technology
- Excellent communication skills and the ability to work with users at all levels
Deskside Support Analyst employer: Picture More
Join a prestigious global law firm in Manchester, where you will thrive in a dynamic work culture that values collaboration and innovation. With a strong focus on employee development, you will have access to ongoing training and growth opportunities, ensuring your skills are always at the forefront of the industry. Enjoy a competitive salary and the satisfaction of providing exceptional support in a role that directly impacts the success of our clients and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support field, especially those who work in professional services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting prowess during interviews. Bring examples of how you've solved complex issues in the past, especially with hardware and AV tech.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t wait around. Apply through our website and follow up with a quick email to express your enthusiasm. It shows you're serious about landing the role.
✨Tip Number 4
Prepare for the face-to-face! Since this role is all about providing first-class service, practice your communication skills. Be ready to explain technical concepts in simple terms, as you'll be working with users at all levels.
We think you need these skills to ace Deskside Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant IT support experience, especially in professional services. We want to see how you've tackled similar challenges before!
Showcase Your Skills:In your cover letter, emphasise your troubleshooting skills and experience with hardware and software. Let us know how you’ve provided top-notch support in the past!
Be Personable:Since this role involves face-to-face interaction, don’t forget to convey your excellent communication skills. We love candidates who can connect with users at all levels!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Picture More
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware, software, and AV technology. Be ready to discuss your hands-on experience with devices and troubleshooting methods, as this role requires a solid understanding of the tech you'll be supporting.
✨Show Off Your Communication Skills
Since you'll be working closely with users at all levels, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with non-technical users and how you resolved their issues.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific support scenarios. Prepare by thinking through common issues you’ve faced in previous roles and how you resolved them. This will show your problem-solving skills and ability to think on your feet.
✨Familiarise Yourself with Collaboration Tools
Since the role involves supporting Microsoft 365, Teams, and Zoom, make sure you're comfortable using these platforms. You might be asked about your experience with them, so having some practical examples ready will help you stand out.
