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- Tasks: Provide top-notch technical support and manage incidents from start to finish.
- Company: Join a supportive IT Operations team in a professional services environment.
- Benefits: Salary up to £40,000, modern tools, and a collaborative culture.
- Why this job: Make a real impact while enhancing your technical skills in a structured environment.
- Qualifications: Experience in technical support and strong communication skills required.
- Other info: Diverse workplace that values inclusivity and offers career growth opportunities.
The predicted salary is between 24000 - 40000 £ per year.
Do you enjoy owning incidents end to end and working in a structured ITIL-led support environment? We’re recruiting a Technical Support Engineer to join an established IT Operations team in London. Joining a collaborative support function where service quality, accountability, and clear processes are genuinely valued.
What’s on offer:
- Salary up to £40,000
- Shift pattern between 8:00am and 6:30pm, Monday to Friday
- Join an experienced support team of 12 engineers
- Exposure to both technical engineering and service management
- Stable, professional services environment with modern tooling
What you’ll be doing:
- Providing third-line technical support and owning incidents end to end
- Working within ITIL v4-aligned processes, with a strong focus on incident management
- Using ServiceNow as the ITSM platform for tickets, workflows, and reporting
- Supporting Microsoft 365, Active Directory, Windows 11, Intune, SCCM, and Citrix
- Supporting remote working technologies including VPN, MFA, and mobile devices
- Providing AV support across meeting rooms
- Building and supporting laptops and desktops
- Contributing to proactive incident management and service improvements where possible
- Travelling to other sites on a reactive basis, depending on business needs
What we’re looking for:
- Proven experience as a Technical Support Engineer or Senior IT Support Analyst
- ITIL v4 certification strongly preferred
- Strong Microsoft 365 and Active Directory administration skills
- Confident handling incidents in a structured, process-driven environment
- Comfortable balancing technical troubleshooting with service management discipline
- Excellent communication and customer service skills
- Calm, professional approach under pressure
Interested? If you’re looking for a role where you can focus on quality incident management, work within clear ITIL processes, and be part of a supportive IT team, we’d love to hear from you. Apply now to find out more.
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds.
Technical Support Engineer in West End employer: Picture More Ltd
Contact Detail:
Picture More Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in West End
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL processes and technical skills relevant to the role. Practise common interview questions and scenarios you might face as a Technical Support Engineer to show you’re ready to own incidents end to end.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for opportunities where service quality and accountability are genuinely valued, just like you!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. It’s a small gesture that can make a big difference in landing the job.
We think you need these skills to ace Technical Support Engineer in West End
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Engineer role. Highlight your ITIL knowledge, Microsoft 365 expertise, and any relevant technical support experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about technical support and how you can contribute to our team. Share specific examples of incidents you've managed and how you’ve improved service quality in previous roles.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects your ability to convey complex technical information clearly. Use straightforward language and keep it professional yet friendly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Picture More Ltd
✨Know Your ITIL Inside Out
Since the role is heavily focused on ITIL processes, make sure you brush up on your ITIL v4 knowledge. Be ready to discuss how you've applied these principles in past roles, especially in incident management.
✨Showcase Your Technical Skills
Prepare to talk about your experience with Microsoft 365, Active Directory, and other technologies mentioned in the job description. Have specific examples ready that demonstrate your troubleshooting skills and how you’ve resolved complex issues.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to interact with non-technical users. This will show your ability to balance technical expertise with customer service.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of past incidents you've managed and be prepared to walk through your thought process and the steps you took to resolve them.
