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- Tasks: Provide expert third-line IT support and manage incidents using ITIL processes.
- Company: Dynamic technology services company in the UK with a collaborative culture.
- Benefits: Salary up to £40,000, excellent work-life balance, and professional development opportunities.
- Why this job: Join a team that values your expertise and delivers high-quality service.
- Qualifications: Strong technical background and experience in structured support environments.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 24000 - 40000 £ per year.
A technology services company in the UK seeks a Technical Support Engineer to provide expert third-line support and manage incidents within ITIL processes. You will work with Microsoft 365 and Active Directory, ensuring high-quality service delivery.
Ideal candidates will have:
- a strong technical background,
- experience in a structured support environment,
- excellent customer service skills.
The role offers a salary up to £40,000 and a collaborative work culture.
3rd‑Line IT Support Engineer — ITIL & ServiceNow in West End employer: Picture More Ltd
Contact Detail:
Picture More Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd‑Line IT Support Engineer — ITIL & ServiceNow in West End
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in IT support. They might know about openings or can even refer you directly, which gives you a leg up.
✨Tip Number 2
Prepare for those interviews! Brush up on your ITIL processes and ServiceNow knowledge. We recommend practising common interview questions related to third-line support to show off your expertise.
✨Tip Number 3
Showcase your customer service skills! During interviews, share examples of how you've handled difficult situations with clients. This will highlight your ability to deliver high-quality service, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 3rd‑Line IT Support Engineer — ITIL & ServiceNow in West End
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL processes and tools like ServiceNow. We want to see how your skills align with the role, so don’t be shy about showcasing your technical background!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing top-notch support and how your customer service skills can contribute to our collaborative culture.
Showcase Relevant Experience: When detailing your previous roles, focus on your experience with Microsoft 365 and Active Directory. We love seeing specific examples of how you've managed incidents and delivered high-quality service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Picture More Ltd
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL processes in previous roles, especially in incident management. This will show that you understand the framework and can effectively contribute to their structured support environment.
✨Showcase Your Technical Skills
Prepare to talk about your experience with Microsoft 365 and Active Directory. Have specific examples ready that demonstrate your problem-solving skills and technical expertise. This will help the interviewers see how you can hit the ground running in the role.
✨Customer Service is Key
Since this role involves a lot of customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Highlight any challenging situations you've handled and how you ensured customer satisfaction. This will show that you value the user experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for support, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
