At a Glance
- Tasks: Provide 3rd Line support for diverse legal and enterprise applications.
- Company: Global law firm in London with a dynamic work culture.
- Benefits: Competitive salary, hybrid working, and opportunities for continuous improvement.
- Other info: Perfect for those who thrive in varied roles and enjoy problem-solving.
- Why this job: Join a collaborative team and enhance your technical skills across multiple technologies.
- Qualifications: Experience with business applications and strong troubleshooting skills required.
The predicted salary is between 68000 - 78000 £ per year.
Permanent role paying £68,000 - £78,000
2 days office / 3 days from home per week
Global Law Firm - London
Are you an experienced Applications Support Engineer or Technical Systems Analyst looking for a varied role where no two days are the same? In this broad 3rd Line Applications Support role at a leading law firm in London, you will be supporting a range of business‑critical legal and enterprise applications while contributing to upgrades, integrations and continuous improvement projects.
What you'll need:
- Experience supporting multiple business or legal applications within a professional services environment
- Knowledge of platforms such as iManage Cloud, Elite 3E, Intapp, BigHand, InterAction or similar
- Experience administering SaaS/cloud applications
- Understanding of APIs, integrations and data flows
- Strong troubleshooting and 3rd Line support experience
- Security awareness or application security experience is advantageous
The role:
- 3rd Line support across a varied application estate
- Support application upgrades, implementations and integrations
- Work closely with Infrastructure, Security, Data and Project teams
- Drive service improvements and system reliability
This is an excellent opportunity for a technically curious, collaborative individual who enjoys working across multiple technologies rather than specialising in a single product.
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