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For Companies At a Glance
- Tasks: Provide top-notch IT support and solve tech problems for users.
- Company: Join a well-established organisation with a collaborative culture.
- Benefits: Enjoy 25 days holiday, private healthcare, and a cycle to work scheme.
- Other info: Embrace a supportive workplace that values diversity and inclusion.
- Why this job: Kickstart your IT career in a dynamic environment with diverse challenges.
- Qualifications: Strong customer service skills and experience in IT support.
The predicted salary is between 27000 - 27000 £ per year.
Are you an IT support professional who thrives on solving problems and delivering exceptional customer service? We are working with a well-established organisation looking for a Service Desk Analyst to join their IT Service Delivery team. This is a fantastic opportunity to develop your technical skills in a fast-paced, collaborative environment with a mix of office and remote working.
Key details
- Salary: £27,000
- Location: Peterborough
- Home based shifts: 7:00am and 10:30am start
- Office-based shifts (minimum 3 days on-site): 08:00 to 16:30 and 10:00 to 18:30
Benefits
- 25 days holiday
- Contributory pension
- Life assurance
- Private medical healthcare after 1 year
- Interest-free season ticket loan
- Cycle to work scheme
What you’ll be doing
- Acting as the first point of contact for IT support queries via phone, email, and ticketing systems
- Diagnosing and resolving hardware and software issues
- Logging, prioritising, and managing incidents through to resolution
- Escalating complex issues where required
- Supporting a range of technologies including Active Directory, VPNs, mobile devices, and CRM systems
- Ensuring excellent communication and regular updates to end users
What we’re looking for
- Strong customer service and communication skills
- Experience working in a service desk or IT support environment
- Familiarity with ITIL processes
- A proactive and positive attitude with strong attention to detail
- Ability to work both independently and as part of a team
If you’re looking to build your IT career in a supportive environment where no two days are the same, we’d love to hear from you. Apply now to take the next step in your IT support career. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds.
Due to the high volume of applications, if you haven’t heard from us within 2 working days, please assume your application has been unsuccessful on this occasion.
IT Service Desk Analyst in Peterborough employer: Picture More Ltd
Contact Detail:
Picture More Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT Service Desk Analyst questions and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your tech skills! If you’ve got experience with Active Directory, VPNs, or CRM systems, make sure to highlight that in conversations. We want to see how you can bring value to the team right from the get-go.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to take your IT career to the next level.
We think you need these skills to ace IT Service Desk Analyst in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and customer service skills. We want to see how you've tackled problems in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Technical Skills: Mention any relevant technologies you’ve worked with, like Active Directory or VPNs. We’re keen to know how you’ve used these tools to solve issues and support users effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Picture More Ltd
✨Know Your Tech
Brush up on your knowledge of the technologies mentioned in the job description, like Active Directory and VPNs. Be ready to discuss how you've used these tools in past roles or how you would approach common issues.
✨Customer Service Focus
Since this role is all about delivering exceptional customer service, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to showcase your strong communication skills.
✨Understand ITIL Processes
Familiarise yourself with ITIL processes as they are crucial for this position. You might be asked how you would apply these principles in real-life scenarios, so having a solid understanding will help you stand out.
✨Show Your Team Spirit
This role requires both independent work and teamwork. Be prepared to discuss how you collaborate with others and handle conflicts. Highlight any experiences where you successfully worked as part of a team to solve a problem.