At a Glance
- Tasks: Provide hands-on IT support and solve problems face-to-face for users.
- Company: Join a leading global law firm in Manchester with a collaborative culture.
- Benefits: Competitive salary, inclusive workplace, and opportunities for career growth.
- Other info: Diverse and inclusive workplace that values all backgrounds.
- Why this job: Make a real impact by supporting cutting-edge technology in a professional environment.
- Qualifications: Previous IT support experience and strong troubleshooting skills required.
The predicted salary is between 28000 - 35000 £ per year.
Location: Manchester
Salary: £28,000 - £35,000
Fully onsite role (5 days per week)
Are you a hands‑on IT support professional who enjoys solving problems face‑to‑face and delivering a first‑class service to end users? In this highly rewarding role at a leading global law firm in Manchester, you will be providing 2nd line deskside support across hardware, software and meeting rooms.
Responsibilities:
- Providing deskside support to users across hardware, software and collaboration platforms
- Acting as a point of triage for escalated incidents and ensuring issues are investigated correctly
- Supporting laptop, mobile device and hardware provisioning
- Troubleshooting AV and meeting room technology
- Managing service requests and incidents through the ITSM
- Supporting Microsoft 365, Teams, Zoom and other collaboration tools
- Assisting with user onboarding and technology adoption
- Working closely with senior analysts and other IT teams to resolve complex issues
We are looking for someone who can demonstrate:
- Previous IT support experience within a professional services environment
- Experience supporting hardware, laptops, mobile devices and AV technology
- Excellent communication skills and the ability to work with users at all levels
- Strong troubleshooting and problem‑solving ability
- A proactive and customer‑focused approach to support
If you are looking to take the next step in your IT support career within a professional services environment, we would love to hear from you. Apply now to find out more about this opportunity and how your experience could make an impact.
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds.
Deskside Support Analyst in Manchester employer: Picture More Ltd
Join a leading global law firm in Manchester, where you will thrive in a dynamic work culture that prioritises employee growth and development. With a commitment to diversity and inclusion, this firm offers a supportive environment for IT professionals to excel, alongside competitive salaries and opportunities to engage with cutting-edge technology. Experience a fulfilling career as a Deskside Support Analyst, where your contributions directly enhance the user experience and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Analyst in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Picture More Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Picture More Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Picture More Ltd!
✨Direct Apply to Picture More Ltd
Let's not forget to apply directly through the Picture More Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Deskside Support Analyst in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Picture More Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Picture More Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Picture More Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
