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- Tasks: Lead IT service delivery and manage a dynamic support team in a global law firm.
- Company: Top international law firm with a collaborative and innovative culture.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in a prestigious firm while advancing your IT leadership skills.
- Qualifications: 7+ years in IT leadership, legal sector experience, and strong communication skills.
- Other info: Join a forward-thinking team and embrace new technologies in a global environment.
The predicted salary is between 80000 - 100000 £ per year.
Global Law Firm – London
Hybrid Working – 4 days office / 1 day from home
Are you a Senior IT Support Manager or IT Service Delivery Manager looking for a rewarding new role? Have you got extensive experience of working in the legal sector?
In this exciting senior position at a top international law firm, you will be responsible for IT leadership, business engagement, strategy and development of IT services. You will manage a medium sized IT support team in London, whilst working closely with global teams.
About the role
As Senior IT Support Manager, you will be collaborating and working closely with lawyers/partners and the wider IT department. You will define strategy, implement processes and implement service improvement plans for the service delivery function as well as managing vendors.
About you
- Minimum of 7 years’ in an IT Leadership position
- Extensive experience of working in a global law firm
- Experience in an international environment, working with globally dispersed teams
- Excellent partner/lawyer engagement experience
- ITIL certification and good knowledge of ITIL processes
- Forward-thinking in regard to new technologies
- Possess exceptional communication skills
Similar job titles could include IT Service Delivery Manager, Senior IT Manager, Senior Service Desk Manager, Head of IT Service Delivery, IT Manager, Senior Technology Manager.
Does this role tick all the boxes? Hit 'Apply’ now for more information!
Senior IT Service Delivery Manager - Hybrid (Global) in London employer: Picture More Ltd
Contact Detail:
Picture More Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Delivery Manager - Hybrid (Global) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal sector and let them know you're on the hunt for a Senior IT Service Delivery Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL knowledge and service delivery strategies. Be ready to discuss how you've improved processes in past roles, as this will show you're the forward-thinking leader they need.
✨Tip Number 3
Don’t just apply anywhere; focus on firms that align with your experience in the legal sector. Use our website to find roles that match your skills and interests, and tailor your approach to each one.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect fit for their team.
We think you need these skills to ace Senior IT Service Delivery Manager - Hybrid (Global) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior IT Service Delivery Manager. Highlight your extensive experience in the legal sector and any relevant IT leadership roles you've held. We want to see how your background aligns with what we're looking for!
Showcase Your Skills: In your application, don’t just list your skills—show us how you’ve used them! Talk about specific projects or initiatives where you’ve implemented service improvements or engaged with partners. This will help us understand your impact in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that’s easy to read and gets straight to the important bits!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Picture More Ltd
✨Know Your ITIL Inside Out
Since the role requires a solid understanding of ITIL processes, make sure you brush up on your ITIL knowledge. Be ready to discuss how you've implemented ITIL frameworks in previous roles and how they improved service delivery.
✨Showcase Your Leadership Skills
As a Senior IT Support Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure environments. Highlight your approach to team development and conflict resolution.
✨Engage with Legal Sector Experience
Given the focus on the legal sector, be prepared to discuss your experience working with lawyers and partners. Share specific instances where your IT strategies directly supported legal operations or enhanced client engagement.
✨Demonstrate Global Collaboration
This role involves working with globally dispersed teams, so highlight your experience in international environments. Discuss how you've navigated cultural differences and ensured effective communication across time zones.