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- Tasks: Lead IT service delivery and support, ensuring top-notch service quality and innovation.
- Company: Join a forward-thinking legal firm that values collaboration and excellence.
- Benefits: Competitive salary, inclusive workplace, and opportunities for professional growth.
- Why this job: Make a real impact in a pivotal leadership role within a dynamic IT function.
- Qualifications: Proven experience in IT service delivery, strong leadership, and ITIL knowledge.
- Other info: Diverse and inclusive environment with a commitment to continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Head of IT Service Delivery looking for a rewarding role where you can really make an impact? If so we have a brilliant opportunity available where you will play a pivotal leadership role within a forward-thinking IT function, where service quality, innovation, and collaboration are highly valued. You’ll have the scope to shape service delivery strategy, influence senior stakeholders and manage high performing teams that make a real difference to the organisation.
The role will involve:
- Leading IT service and support delivery across the organisation, maintaining strong relationships with senior stakeholders and acting as the primary IT escalation point.
- Oversee IT Service Desk and Desktop Support teams, ensuring effective incident, request, and problem management.
- Drive training, development, and performance of service and support teams to maintain high technical and customer service standards.
- Define, own, and govern major incident management processes, including RCA governance and continuous improvement actions.
- Own change management policy, CAB governance, and service communications for planned and unplanned changes.
- Develop and maintain meaningful service level metrics, KPIs, and management reporting for senior leadership.
- Own service delivery standards for modern workplace and office technologies.
- Lead continuous service improvement initiatives to enhance reliability, availability, and customer satisfaction.
- Oversee IT service continuity and recovery planning, testing, and reporting.
- Develop and manage supplier relationships, ensuring third-party services meet agreed SLAs.
- Ensure effective service transition for new systems and services into live operation.
What We’re Looking For:
- Proven background working as a Head of IT Service Delivery within Legal or Professional Services sectors.
- Strong leadership experience and line management skills.
- Previous experience managing Service Delivery and IT Service Desk / support functions.
- Excellent knowledge of ITIL.
- Ability to demonstrate experience of championing a culture of technical excellence and proactive problem-solving within IT Service and Support Teams.
- Previous experience developing and maintaining robust escalation protocols, ensuring that technical issues are triaged and resolved at the appropriate level, and that lessons learned are captured for continuous improvement.
- Ability to lead and coordinate the troubleshooting process for major incidents, working closely with IT Service Desk, support teams, and technical specialists within the IT Operations Team to resolve issues efficiently.
- Commitment to continuous improvement, including the development of troubleshooting protocols and training for service desk and support staff.
Interested? This is a fantastic opportunity to secure a pivotal role in a well established legal firm. If you meet the criteria and are excited about this opportunity, please send in your CV to apply for the role and you will be contacted by our specialist recruitment team if your background is suitable. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds.
Head of IT Service Delivery in London employer: Picture More Ltd
Contact Detail:
Picture More Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT Service Delivery in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service delivery space. Attend industry events or webinars, and don’t be shy about introducing yourself to potential employers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with hiring managers, highlight your experience in managing high-performing teams and driving continuous improvement. Share specific examples of how you've made an impact in previous roles.
✨Tip Number 3
Prepare for interviews by brushing up on ITIL practices and incident management processes. Be ready to discuss how you’ve implemented these in past roles. This will show that you’re not just a fit for the role, but that you can hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of IT Service Delivery in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in IT service delivery, especially in legal or professional services, and showcase your leadership skills. We want to see how you can make an impact!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use metrics and examples to demonstrate how you've improved service delivery or led high-performing teams. This will help us see the value you can bring to our organisation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're passionate about this role and how your background aligns with our needs. We love seeing genuine enthusiasm and a clear understanding of what we do.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Picture More Ltd
✨Know Your ITIL Inside Out
As a Head of IT Service Delivery, you'll need to demonstrate a solid understanding of ITIL principles. Brush up on your ITIL knowledge and be ready to discuss how you've applied these frameworks in previous roles, especially in managing service delivery and support functions.
✨Showcase Your Leadership Skills
This role requires strong leadership experience, so prepare examples that highlight your ability to lead high-performing teams. Think about specific situations where you’ve driven team performance or improved service quality, and be ready to share these stories during the interview.
✨Prepare for Stakeholder Engagement
Since maintaining strong relationships with senior stakeholders is key, think about how you've successfully influenced decision-making in the past. Be prepared to discuss your approach to stakeholder management and how you ensure their needs are met while driving service improvements.
✨Continuous Improvement Mindset
The role emphasises continuous improvement, so come equipped with examples of initiatives you've led that enhanced service reliability and customer satisfaction. Discuss how you’ve implemented feedback loops and training for your teams to foster a culture of technical excellence.
