Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage ITIL processes and enhance service delivery in a dynamic IT team.
- Company: Join a leading law firm known for its innovative approach to IT service management.
- Benefits: Enjoy a competitive salary, hybrid work model, and various corporate perks.
- Why this job: Be part of a forward-thinking team that values analytical skills and proactive problem-solving.
- Qualifications: 2+ years in an ITIL role, ITIL Foundation certified, and experience with ServiceNow.
- Other info: Opportunity to shape IT service excellence in a respected legal environment.
The predicted salary is between 46000 - 68000 £ per year.
A leading Law firm are hiring an ITIL Process Analyst to join their dynamic IT Service Management team. You’ll support and improve key ITIL processes, Incident, Change, Problem, and Service Request Management — helping to ensure consistent, high-quality IT service delivery across the firm. This role is ideal for someone with strong analytical skills, a proactive mindset, and a solid grasp of ITIL best practice.
What you’ll do:
- Manage and monitor ITIL processes, driving consistency and improvement.
- Lead Change Advisory Boards (CABs) and support incident/problem resolution.
- Create dashboards, reports, and documentation using ServiceNow.
- Collaborate across IT teams and business units to enhance service delivery.
What we’re looking for:
- 2+ years in an ITIL-based role
- ITIL Foundation certified (v4 preferred)
- Experience with ServiceNow or similar ITSM tools.
- Clear communicator with strong attention to detail
Join us in shaping IT service excellence in a respected, forward-thinking law firm. Apply now to learn more.
ITIL Process Analyst employer: Picture More Ltd
Contact Detail:
Picture More Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITIL Process Analyst
✨Tip Number 1
Familiarise yourself with the specific ITIL processes mentioned in the job description, such as Incident, Change, Problem, and Service Request Management. Being able to discuss these processes confidently during your interview will demonstrate your expertise and understanding of the role.
✨Tip Number 2
Gain hands-on experience with ServiceNow or similar ITSM tools if you haven't already. Consider taking online tutorials or courses that focus on creating dashboards and reports, as this will give you practical knowledge to discuss in your application and interviews.
✨Tip Number 3
Network with professionals in the legal sector who work in IT service management. Attend industry events or join relevant online forums to gain insights into the specific challenges they face, which can help you tailor your approach and show your genuine interest in the field.
✨Tip Number 4
Prepare examples from your previous roles where you've successfully managed ITIL processes or led teams. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for interviewers to see your impact and capabilities.
We think you need these skills to ace ITIL Process Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ITIL processes, particularly in Incident, Change, Problem, and Service Request Management. Use specific examples to demonstrate your analytical skills and proactive mindset.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the legal sector. Mention your ITIL Foundation certification and any relevant experience with ServiceNow or similar ITSM tools. Show how you can contribute to the firm's IT service excellence.
Highlight Relevant Skills: Clearly outline your skills that align with the job description, such as your ability to manage and monitor ITIL processes, lead Change Advisory Boards, and create dashboards and reports. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A clear and error-free application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Picture More Ltd
✨Showcase Your ITIL Knowledge
Make sure to brush up on your ITIL best practices, especially around Incident, Change, Problem, and Service Request Management. Be prepared to discuss how you've applied these processes in previous roles and how they can benefit the firm.
✨Demonstrate Analytical Skills
As an ITIL Process Analyst, strong analytical skills are crucial. Prepare examples of how you've used data to drive improvements in IT service delivery. Highlight any dashboards or reports you've created, particularly using ServiceNow.
✨Communicate Clearly
Since clear communication is key in this role, practice articulating your thoughts concisely. Be ready to explain complex ITIL concepts in simple terms, as you may need to collaborate with non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you led Change Advisory Boards or resolved incidents, and be ready to discuss your approach and the outcomes.
