ITIL Process Analyst

ITIL Process Analyst London Hybrid (60/40 split) Legal Sector £58,000 + benefits A leading Law firm are hiring an ITIL Process Analyst to join their dynamic IT Service Management team. You’ll support and improve key ITIL processes, Incident, Change, Problem, and Service Request Management — helping to ensure consistent, high-quality IT service delivery across the firm. This role is ideal for someone with strong analytical skills, a proactive mindset, and a solid grasp of ITIL best practice. What you’ll do: * Manage and monitor ITIL processes, driving consistency and improvement. * Lead Change Advisory Boards (CABs) and support incident/problem resolution. * Create dashboards, reports, and documentation using ServiceNow. * Collaborate across IT teams and business units to enhance service delivery. What we’re looking for: * 2+ years in an ITIL-based role * ITIL Foundation certified (v4 preferred) * Experience with ServiceNow or similar ITSM tools. * Clear communicator with strong attention to detail Join us in shaping IT service excellence in a respected, forward-thinking law firm. Apply now to learn more