IT Technician

IT Technician

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
£32,000
6-Month Fixed-Term Contract
Edinburgh (On-site)

A leading Law firm is seeking a full-time, office-based Local IT Technician for a six-month fixed-term contract in Edinburgh. The role involves providing high-quality first-line IT support, assisting with hardware and software management, supporting account administration, and helping deliver IT projects and office moves.

Key Responsibilities:

* Provide first-line technical support for incidents and service requests, meeting agreed service level targets.

* Respond to escalations from both internal tech support teams and the global service desk.

* Build and configure laptops for new joiners and as part of equipment replacements.

* Manage end-user hardware assets including laptops, desktops, monitors, peripherals, printers, and mobile devices.

* Maintain accurate records in the asset tracking system.

* Support account administration in Active Directory and other business applications.

* Assist with the setup and troubleshooting of audiovisual conferencing systems.

* Provide logistical support during office moves and assist in project delivery where required.

Skills and Experience Required:

* 1-2 years’ experience in an IT service desk or similar technical support role required.

* Strong customer service orientation with a focus on clear communication and problem-solving.

* Experience with hardware management and basic networking principles is desirable.

* Ability to document actions accurately and follow established communication and escalation procedures.

If you consider yourself a team player with excellent communication skills, have a strong customer-first mindset, and can demonstrate the ability to manage competing priorities please apply