At a Glance
- Tasks: Provide IT support and troubleshoot technical issues while gaining hands-on experience.
- Company: Join a growing IT team in a professional services environment in Liverpool Street.
- Benefits: Competitive salary, hybrid working model, and extensive training opportunities.
- Other info: Inclusive workplace celebrating diversity and offering a supportive culture.
- Why this job: Kickstart your career with modern tech and clear progression paths.
- Qualifications: Experience in IT support and strong customer service skills required.
The predicted salary is between 30000 - 45000 £ per year.
Looking for an IT support role where you'll receive genuine training, gain exposure to modern technologies and build a long-term career within a professional services environment? We're recruiting a Junior Service Delivery Analyst to join a growing IT team based in Liverpool Street. This is a newly created position due to continued growth, offering the opportunity to work across both Service Desk and Deskside Support while receiving extensive training and development from experienced colleagues.
Salary: £30,000 - £45,000 depending on experience
Location: Liverpool Street, London
Working Pattern: Hybrid, 3 days in the office and 2 days remote
Industry: Legal or Professional Services experience required
What's in it for you?
- Newly created role due to team growth
- Extensive training and ongoing development
- Exposure to both 1st and 2nd line support responsibilities
- Hybrid working model
- Modern Microsoft technology stack
- Opportunity to work closely with senior technical teams
- Clear progression opportunities within a supportive environment
- Collaborative and professional culture
Key Responsibilities
- Provide 1st line Service Desk support to end users
- Deliver deskside support across the London office
- Act as an escalation point for more complex technical issues
- Troubleshoot hardware, software and user access issues
- Support laptops, desktops, mobile devices and printers
- Assist with Microsoft Teams, Zoom and WebEx conferencing
- Manage incidents and requests through ServiceNow
- Create and maintain technical documentation and knowledge articles
- Support technology deployments and project activities
- Work closely with infrastructure and application support teams
Technologies You'll Work With
- Windows 11, Microsoft 365, Intune, OneDrive
- Azure and Azure Virtual Desktop
- Microsoft Copilot
- ServiceNow
- VPN technologies
- Adobe Acrobat
- iManage
What We're Looking For
- Experience within a legal or professional services environment
- Previous IT support experience across Service Desk or Deskside Support
- Strong customer service and communication skills
- Excellent troubleshooting abilities
- Enthusiastic and eager to learn
- Organised with strong attention to detail
- Comfortable working in a fast-paced professional environment
- Team-focused approach with a positive attitude
If you're looking for a role where you'll be supported, trained and given the opportunity to develop your technical skills within a respected professional services organisation, we'd love to hear from you. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds.
IT Service Desk Analyst (Junior) employer: Picture More Ltd
Join a dynamic and inclusive team as an IT Service Desk Analyst (Junior) in the heart of Liverpool Street, where you'll receive comprehensive training and development opportunities while working with cutting-edge technology. Our collaborative work culture fosters professional growth, ensuring you have clear pathways for advancement within a supportive environment. With a hybrid working model and a focus on employee well-being, this is an excellent opportunity for those looking to build a meaningful career in the professional services sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst (Junior)
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Picture More Ltd!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like Picture More Ltd.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace IT Service Desk Analyst (Junior)
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Picture More Ltd and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Picture More Ltd
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Picture More Ltd.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Picture More Ltd will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
