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- Tasks: Provide 1st line IT support to users via various channels.
- Company: Join a leading law firm based in Leeds with a friendly team.
- Benefits: Enjoy a salary up to £35k, hybrid working, and a competitive benefits package.
- Why this job: Grow your skills in a supportive environment with exposure to diverse technologies.
- Qualifications: Strong communication skills and experience with Windows, AD, Teams, and Office 365 required.
- Other info: Opportunity for long-term career development in a reputable firm.
The predicted salary is between 28000 - 42000 £ per year.
Are you an IT Support professional looking for your next challenge? Are you seeking a role which offers more hybrid flexibility? Do you have experience supporting Office 365, Active Directory and other Microsoft applications? If so, this opportunity might be the perfect fit for you!
Join a friendly Leeds based team providing 1st line support, there are excellent opportunities to grow your skillset and career with this leading law firm.
What’s in it for you:
- Salary up to £35k and competitive benefits package.
- Hybrid working (50% working from home, 50% working from the office).
- Exposure to a range of technologies for personal and professional growth.
- Joining a reputable firm with a long-term career path.
Key Responsibilities:
- Provide 1st line support to local and global users via phone, email or face-to-face.
- Involvement in project work.
- Escalate issues where necessary to technical teams.
Skills Required:
- Strong communication skills.
- Essential software experience: Windows, AD, Teams, Office 365 suite applications.
- Essential hardware experience: laptops, desktops and phones.
Does this sound like your next role? Click \’Apply’
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IT Service Desk Analyst employer: Picture More Ltd
Contact Detail:
Picture More Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Active Directory. Being able to discuss your hands-on experience with these tools during the interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved IT issues. This will help you stand out as a candidate who can provide effective 1st line support.
✨Tip Number 3
Research the law firm and understand their values and culture. Tailoring your conversation to align with their ethos can make a positive impression during your interview.
✨Tip Number 4
Network with current or former employees of the firm on platforms like LinkedIn. They can provide insights into the company culture and the expectations for the IT Service Desk Analyst role, which can be invaluable during your application process.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Office 365, Active Directory, and other Microsoft applications. Use specific examples of how you've provided IT support in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your strong communication skills and your ability to provide 1st line support, as these are key requirements for the position.
Showcase Your Problem-Solving Skills: Include examples in your application that demonstrate your problem-solving abilities. Describe situations where you successfully resolved technical issues for users, as this will resonate well with the hiring team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Picture More Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Office 365, Active Directory, and other Microsoft applications. Highlight specific instances where you've successfully resolved issues or improved processes using these tools.
✨Demonstrate Strong Communication
As an IT Service Desk Analyst, communication is key. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy. Be ready to provide examples of how you've effectively communicated with users in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to troubleshoot a common issue or escalate a problem. Think through your approach and be ready to articulate your thought process.
✨Research the Company Culture
Understanding the law firm's culture can give you an edge. Familiarise yourself with their values and work environment. This will help you tailor your responses and demonstrate that you're a good fit for their team.
