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- Tasks: Provide 1st and 2nd line IT support for technology systems in a global law firm.
- Company: Join a leading global law firm known for its professional services excellence.
- Benefits: Enjoy hybrid working with one week at home every four weeks and competitive pay.
- Why this job: This role offers a dynamic environment and the chance to enhance your IT skills.
- Qualifications: 1-4 years of IT Service Desk experience, preferably in professional services.
- Other info: Ideal for tech-savvy individuals looking to grow in a high-pressure setting.
The predicted salary is between 35000 - 40000 £ per year.
IT Service Desk Analyst Permanent role paying £35k-£40k Hybrid working – 1 week in 4 working from home Are you an IT Service Desk Analyst looking for a new challenge? Do you have experience of working in the legal sector or similar professional services? In this exciting IT support role working for a leading global law firm, you will be responsible for providing 1st and 2nd line support for all technology systems. Your responsibilities: Being the first point of call for all IT-related support and providing technical support for computer applications and hardware: * Office 365 * Microsoft Teams * Windows 10/11 * Active Directory * Exchange * iManage Your skills: * 1 – 4 years’ experience within an IT Service Desk role * Experience of working for a professional services firm e.g. law, finance, insurance etc * Excellent troubleshooting skills, with a demonstrable knowledge of hardware such as laptops and mobiles. * Excellent communication skills and a good understanding of working in a high pressure environment. If this sounds of interest, hit APPLY now
IT Service Desk Analyst employer: Picture More Ltd
Contact Detail:
Picture More Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Office 365 and Microsoft Teams. Having hands-on experience or certifications in these tools can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have in a professional services environment, especially in law or finance. This will demonstrate your understanding of the unique challenges and expectations in these sectors.
✨Tip Number 3
Prepare for potential technical questions during the interview by practicing troubleshooting scenarios related to hardware and software issues. Being able to articulate your problem-solving process can impress the hiring team.
✨Tip Number 4
Showcase your communication skills by being clear and concise in your interactions with us. Since this role involves high-pressure situations, demonstrating your ability to remain calm and effective under stress will be crucial.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Desk roles, especially within the legal sector or similar professional services. Emphasize your troubleshooting skills and familiarity with the technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to thrive in high-pressure environments. Mention specific examples of how you've successfully resolved technical issues in previous roles.
Highlight Relevant Skills: In your application, clearly outline your experience with Office 365, Microsoft Teams, Windows 10/11, Active Directory, Exchange, and iManage. This will demonstrate your readiness for the role and your understanding of the required technologies.
Proofread Your Application: Before submitting, carefully proofread your application materials to ensure there are no typos or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Service Desk Analyst.
How to prepare for a job interview at Picture More Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with the specific technologies mentioned in the job description, such as Office 365, Microsoft Teams, and Windows 10/11. Highlight any relevant troubleshooting scenarios you've encountered and how you resolved them.
✨Demonstrate Your Communication Abilities
Since excellent communication skills are crucial for this role, practice explaining technical concepts in a clear and concise manner. Be ready to provide examples of how you've effectively communicated with non-technical users in previous positions.
✨Understand the Professional Services Environment
Familiarize yourself with the unique challenges faced by IT support in professional services firms, particularly in the legal sector. This knowledge will help you demonstrate your understanding of the environment and how you can contribute to the team's success.
✨Prepare for High-Pressure Scenarios
Given the high-pressure nature of the role, think of examples from your past experiences where you successfully managed stress or tight deadlines. Be ready to discuss how you prioritize tasks and maintain composure under pressure.
