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- Tasks: Provide first-line IT support via phone, email, and in-person for various technologies.
- Company: Join a global professional services firm with a strong IT team and diverse tech exposure.
- Benefits: Enjoy a hybrid work model, on-call allowances, and opportunities for overtime pay.
- Why this job: Gain valuable experience in a supportive environment while enhancing your technical skills and network.
- Qualifications: At least 12 months of IT help desk experience, ideally in a legal setting.
- Other info: Flexible hours with a rotational on-call schedule; perfect for tech-savvy problem solvers.
The predicted salary is between 24000 - 28000 £ per year.
IT Service Desk Analyst – 3 Month Contract (£250/day, inside IR35)
Looking for a short-term IT challenge supporting a busy legal environment?
What you’ll do:
- Provide 1st/2nd line support via phone, remote tools, and desk-side visits
- Resolve user issues efficiently, escalating only when necessary
- Set up new users, devices, and access rights
- Run IT inductions and create user guidance
- Support ad-hoc projects and improve support processes
The offer:
- Circa £250/day (inside IR35)
- 3 days in the office / 2 days WFH
- 3-month contract, late Jan / early Feb start
What you’ll need:
- Experience in a similar IT support role in the legal sector
- Strong knowledge of Windows 10/11, Office 365 (Teams, Exchange, Intune)
- Familiarity with iManage, BigHand, or Aderant a plus
- Microsoft Active Directory & Azure AD experience
- Experience supporting hardware and AV/meeting rooms
- Excellent communication skills and a customer-focused mindset
Apply Now!
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IT Service Desk Analyst employer: Picture More Ltd
Contact Detail:
Picture More Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Teams, and Citrix. Having hands-on experience or even just a solid understanding of these tools will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, especially in explaining technical concepts to non-technical users. You might be asked to demonstrate this ability in role-play scenarios during the interview process.
✨Tip Number 3
Be prepared to discuss your previous IT help desk experiences, particularly any challenges you've faced and how you resolved them. This will showcase your problem-solving skills and calmness under pressure.
✨Tip Number 4
Research the company culture at StudySmarter and be ready to express how your values align with theirs. Showing that you understand their work environment can make a positive impression on the hiring team.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT help desk experience, especially in a professional services environment. Emphasise any relevant technologies you've worked with, such as Microsoft 365 or Citrix.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT support and customer service. Mention specific examples of how you've successfully resolved technical issues and provided excellent user experiences.
Showcase Communication Skills: Since the role requires clear communication with non-technical users, include examples in your application that demonstrate your ability to explain technical solutions simply and effectively.
Highlight Problem-Solving Abilities: Provide examples of challenging technical issues you've resolved in the past. This will showcase your troubleshooting skills and logical approach to problem-solving, which are essential for this role.
How to prepare for a job interview at Picture More Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with the specific technologies mentioned in the job description, such as Microsoft 365 and Citrix. Highlight any relevant projects or situations where you successfully resolved technical issues.
✨Demonstrate Your Communication Skills
As a first point of contact for IT issues, it's crucial to communicate clearly and effectively. Practice explaining technical concepts in simple terms, as you may need to assist non-technical users during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare examples of past experiences where you handled challenging IT issues, focusing on your approach and the outcome to demonstrate your troubleshooting skills.
✨Emphasise Your Customer Service Mindset
This role requires a strong focus on user experience. Be ready to discuss how you prioritise customer satisfaction and provide excellent support, even under pressure or during high-stress situations.