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- Tasks: Provide expert technical support and guide team performance across multiple UK offices.
- Company: Join a prestigious global law firm known for its innovative approach and supportive culture.
- Benefits: Enjoy competitive salary, opportunities for training, and a collaborative work environment.
- Why this job: Make a real impact in IT support while working in a dynamic and forward-thinking setting.
- Qualifications: Strong IT Service Desk experience, familiarity with law firm systems, and excellent communication skills required.
- Other info: Regular travel to London is part of the role.
The predicted salary is between 36000 - 60000 £ per year.
Ready to take the next step in your IT career at a global law firm? We’re recruiting on behalf of a prestigious global law firm for a brand new IT Senior Support Analyst role based in their Guildford office. This is your chance to step into a pivotal position, providing expert technical support, guiding team performance, and ensuring service excellence across multiple UK offices—including regular travel to London.
What we’re looking for:
- Strong background in IT Service Desk or Support within professional services
- Confident with law firm systems like PMS, DMS, CRM & Microsoft Office
- Customer-focused with a proactive mindset
- ITIL Foundation (or willingness to train)
- Excellent communicator and team collaborator
Location: Guildford
Salary: Competitive
Join a forward-thinking, supportive environment where your skills will truly make an impact. Apply now to shape the future of IT support at a world-class law firm.
IT Senior Support Analyst employer: Picture More Ltd
Contact Detail:
Picture More Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Senior Support Analyst
✨Tip Number 1
Familiarise yourself with the specific IT systems used in law firms, such as Practice Management Systems (PMS), Document Management Systems (DMS), and Customer Relationship Management (CRM) software. This knowledge will not only boost your confidence during interviews but also demonstrate your commitment to understanding the unique needs of the legal sector.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully resolved technical issues in a professional setting. Being able to articulate your proactive approach to problem-solving will resonate well with the hiring team, especially in a client-focused environment like a law firm.
✨Tip Number 3
Since this role involves regular travel to London, be ready to discuss your flexibility and willingness to commute. Showing that you are adaptable and can manage your time effectively will make you a more attractive candidate for this position.
✨Tip Number 4
Brush up on your ITIL knowledge, even if you don't have formal training yet. Understanding the principles of IT service management will help you align with the firm's focus on service excellence and demonstrate your eagerness to grow within the role.
We think you need these skills to ace IT Senior Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Desk or Support, especially within professional services. Emphasise your familiarity with law firm systems like PMS, DMS, and CRM, as well as your proficiency in Microsoft Office.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your customer-focused approach and proactive mindset, and provide examples of how you've successfully collaborated with teams in the past.
Highlight Relevant Certifications: If you have an ITIL Foundation certification, be sure to include it in your application. If not, mention your willingness to train for it, showing your commitment to professional development.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a law firm environment.
How to prepare for a job interview at Picture More Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with IT Service Desk or Support, especially within professional services. Highlight specific systems you've worked with, such as PMS, DMS, and CRM, and be ready to explain how you’ve used them to solve problems.
✨Demonstrate Customer-Focused Mindset
Since the role requires a customer-focused approach, think of examples where you went above and beyond for clients. Share stories that illustrate your proactive mindset and how you ensure service excellence.
✨Communicate Clearly and Effectively
As an excellent communicator, practice articulating your thoughts clearly. During the interview, listen carefully to questions and respond thoughtfully, ensuring you convey your ideas in a structured manner.
✨Emphasise Team Collaboration
This role involves guiding team performance, so be ready to discuss your experiences working in teams. Share examples of how you’ve collaborated with colleagues to achieve common goals and how you handle conflicts or challenges within a team setting.
