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- Tasks: Provide first-line IT support and resolve user issues in a dynamic environment.
- Company: Join a prestigious London law firm known for its collaborative culture.
- Benefits: Enjoy hybrid working, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact while solving problems and working on exciting IT projects.
- Qualifications: Experience in IT helpdesk or customer service; strong communication and problem-solving skills required.
- Other info: Rotating shifts to keep your work life interesting and varied.
The predicted salary is between 36000 - 60000 £ per year.
IT Helpdesk Analyst – 1st Line Support – London Start Date: Early October 2025 Looking for a role where your technical skills and people-first mindset really make an impact? We’re recruiting on behalf of a highly regarded London-based law firm for an IT Helpdesk Analyst. This is a fantastic opportunity to join a collaborative IT team that supports a professional user base and balances BAU support with project-based work. If you\’re passionate about delivering outstanding IT service, love solving problems, and want a role that offers hybrid working and variety in your day – this could be the perfect next step. What You\’ll Be Doing * Act as the first point of contact for IT support (phone, email, walk-ups, ticketing system) * Resolve issues or escalate to 2nd line where needed * Support users in London across hardware, software, and mobile devices * Collaborate closely with colleagues in daily virtual team meetings * Get involved in ongoing IT projects and process improvements Your Skills & Experience * Previous experience in an IT helpdesk or customer service support role * Strong communicator with excellent problem-solving skills * Comfortable with technologies including Microsoft 365, Windows 10, Active Directory, Teams, and remote tools like TeamViewer * Experience in a law firm or professional services environment. Shift Pattern * Rotating shifts…
IT Helpdesk Analyst employer: Picture More Ltd
Contact Detail:
Picture More Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Active Directory. Being able to demonstrate your knowledge and experience with these tools during interviews will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in a law firm or professional services environment. This can set you apart from other candidates, as it shows you understand the unique demands and expectations of working in such settings.
✨Tip Number 3
Prepare for common IT support scenarios that you might encounter in the role. Practising how you would approach resolving issues or escalating them can help you feel more confident during the interview process.
✨Tip Number 4
Engage with the company’s online presence, such as their social media or blog. This can provide insights into their culture and values, which you can reference in your conversations to show your genuine interest in joining their team.
We think you need these skills to ace IT Helpdesk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT helpdesk or customer service roles. Emphasise your technical skills, especially with Microsoft 365, Windows 10, and Active Directory, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and problem-solving. Mention specific examples of how you've successfully resolved issues in previous roles, and express your enthusiasm for working in a collaborative environment.
Highlight Communication Skills: Since strong communication is key for this role, ensure you provide examples of how you've effectively communicated with users in past positions. This could include resolving technical issues over the phone or through email.
Showcase Your Adaptability: Mention any experience you have with hybrid working or adapting to new technologies quickly. This will demonstrate your ability to thrive in a dynamic work environment, which is essential for the role.
How to prepare for a job interview at Picture More Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with technologies like Microsoft 365, Windows 10, and Active Directory. Be prepared to discuss specific examples of how you've used these tools to solve problems in previous roles.
✨Demonstrate Your People-First Mindset
Since this role involves supporting a professional user base, it's crucial to show that you prioritise customer service. Share instances where you've gone above and beyond to assist users, especially in high-pressure situations.
✨Prepare for Common Helpdesk Scenarios
Anticipate questions related to common IT issues you might encounter as a first-line support analyst. Practise explaining how you would troubleshoot problems or escalate them effectively to the second line.
✨Engage in Collaborative Discussions
As collaboration is key in this role, be ready to discuss how you work within a team. Mention any experiences you have with virtual meetings and how you contribute to ongoing projects and process improvements.
