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- Tasks: Support end-user hardware and troubleshoot devices in a dynamic office environment.
- Company: Join a global firm renowned for innovation and investing in employee growth.
- Benefits: Enjoy development opportunities, mentorship, and potential for permanent placement.
- Why this job: Be part of a supportive culture that values your skills and passion for technology.
- Qualifications: 1 year of IT support experience and strong communication skills required.
- Other info: This is a 6-month FTC role based in Central Edinburgh with on-site work.
The predicted salary is between 30000 - 42000 £ per year.
Are you an IT professional with hands-on deskside support experience? Looking for your next challenge with a company known for innovation and excellence? Our client is a global firm with a strong reputation for investing in its people. They’re committed to helping employees grow—offering a range of development opportunities including training, mentorship, and secondments. If this sounds like the right opportunity for you, hit apply—or keep reading to find out more about why this could be your next move!
Location: Central Edinburgh
Duration: 6-month FTC (expected to become permanent)
Working arrangement: 5 days on-site
Your Responsibilities:
- Provide support for end-user hardware in the Edinburgh office
- Maintain and troubleshoot laptops, mobile devices, desktops, and printers
- Assist with Windows and Office 365 application issues
- Support new rollouts and contribute to project delivery
What You'll Bring:
- Strong communication skills and a calm, professional demeanor under pressure
- At least 1 year of IT support experience
- A passion for customer service and emerging technology
If this sounds of interest APPLY NOW
Deskside Support Analyst employer: Picture More Ltd
Contact Detail:
Picture More Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Analyst
✨Tip Number 1
Familiarise yourself with the latest trends in IT support, especially around Windows and Office 365. Being knowledgeable about current technologies will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Prepare to showcase your hands-on experience by thinking of specific examples where you've successfully resolved technical issues. This will help you demonstrate your problem-solving skills and customer service passion during interviews.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your conversations.
✨Tip Number 4
Be ready to discuss your approach to teamwork and collaboration, as this role involves supporting new rollouts and contributing to project delivery. Highlighting your ability to work well with others will make you a more attractive candidate.
We think you need these skills to ace Deskside Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on deskside support experience. Focus on relevant skills such as troubleshooting hardware and software issues, and mention any specific technologies you have worked with, like Windows and Office 365.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and emerging technology. Mention why you are interested in this specific role and how your previous experiences align with the responsibilities outlined in the job description.
Highlight Communication Skills: Since strong communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively under pressure. This could be through past experiences where you successfully resolved user issues.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for an IT support role.
How to prepare for a job interview at Picture More Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with deskside support. Highlight specific examples of how you've maintained and troubleshot hardware like laptops, desktops, and printers, as well as your familiarity with Windows and Office 365 applications.
✨Demonstrate Your Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. Be ready to share instances where you effectively communicated with end-users, especially under pressure.
✨Express Your Passion for Customer Service
The company values a passion for customer service, so be sure to convey your enthusiasm for helping others. Share stories that illustrate your commitment to providing excellent support and how you’ve gone the extra mile for users.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past challenges you've faced in IT support and how you resolved them, focusing on your thought process and the outcome.
