[Client] is seeking a Service Desk Manager to lead a busy two-location operation in a major international professional services organisation. This hybrid role combines people leadership with service-delivery governance, focused on maintaining strong performance across a growing support function.
You will coach analysts, manage rotas, oversee ticket queues and escalations, monitor SLAs and KPIs, and drive process improvements while maintaining high service standards in a changing environment.
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Service Desk Manager – Hybrid, 6-Month FTC, Lead & Develop in City of London employer: Picture More Ltd
Join a well-established professional services firm that values innovation and collaboration, offering a dynamic work culture where your contributions directly impact global security operations. With competitive salaries and opportunities for professional growth, including hands-on experience in cyber security operations, this role provides a unique chance to advance your career while working remotely from London. Enjoy the benefits of a supportive team environment and the ability to influence security practices across a diverse technology landscape.
