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- Tasks: Provide top-notch IT support and AV assistance in a dynamic office environment.
- Company: Leading professional services firm in London with a collaborative culture.
- Benefits: Competitive salary, training budget, and opportunities for professional growth.
- Why this job: Be the go-to tech expert and make a real impact in a vibrant workplace.
- Qualifications: Experience in senior IT support and strong communication skills.
- Other info: Enjoy autonomy and hands-on work in a fast-paced professional setting.
The predicted salary is between 42000 - 84000 £ per year.
We are working with a leading professional services firm in London to recruit a Senior Office Technology Specialist to act as the senior presence on the firm’s Tech Bar and the primary AV support specialist for the office. This is a highly visible, client-facing role, suited to an experienced senior 2nd line IT professional who is confident supporting partners and senior stakeholders in a live office environment.
The Senior Office Technology Specialist will sit at the front of office technology support, acting as the go-to escalation point for complex issues and ensuring a consistently high standard of service across the firm. The role combines:
- Senior 2nd line desk-side and walk-up IT support
- Ownership of the Tech Bar function
- Hands-on AV and meeting room support
- Delivery of key IT projects
You will be trusted to engage directly with partners, resolve issues quickly and professionally, and keep disruption to a minimum.
Key responsibilities:
- Act as the senior presence on the Tech Bar, providing front-of-house IT support.
- Serve as escalation point for junior members of the team.
- Provide hands-on AV and meeting room support for client and internal meetings.
- Support and troubleshoot endpoint hardware, operating systems, and applications.
- Lead and deliver IT projects including: Windows 11 rollout, Laptop refresh programme, siPhone rollouts.
- Work closely with stakeholders across the business, including partners and senior staff.
- Maintain accurate documentation and follow agreed processes and standards.
Skills and experience required:
- Proven experience in a senior 2nd line desk-side or end-user IT support role.
- Strong experience supporting users face-to-face in an office environment.
- Confident supporting AV systems and live meeting room technology.
- Strong Windows and endpoint support background.
- Excellent communication skills, with the ability to engage professionally with senior stakeholders.
- Calm, pragmatic approach to problem-solving in live environments.
- Experience within a law firm or professional services environment is highly desirable.
What the firm offers:
- A trusted, visible role with genuine autonomy.
- A mix of senior BAU support and project ownership.
- Budget for training, certifications, and required equipment.
- A professional, collaborative working environment.
- Opportunity to further develop expertise across office technology and AV.
This role will suit someone who enjoys being hands-on, visible, and trusted, and who takes pride in delivering high-quality support in a demanding professional services environment.
Senior Office Technology Specialist (Audio Visual) in City of London employer: Picture More Ltd
Contact Detail:
Picture More Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Office Technology Specialist (Audio Visual) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in professional services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, offer to demonstrate your AV support expertise during interviews or networking events. It’s a great way to prove you’re the go-to person for tech issues.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle complex IT problems in a live office environment. Practising your responses will help you stay calm and collected when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a straightforward way to get your application noticed by the right people.
We think you need these skills to ace Senior Office Technology Specialist (Audio Visual) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your senior 2nd line IT support experience and any hands-on AV support you've provided. We want to see how you can bring value to our TechBar!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with AV systems and your ability to engage with senior stakeholders. Let us know what makes you tick!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in live environments. We love candidates who can stay calm under pressure and resolve problems quickly. Share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Picture More Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of AV systems and meeting room technology. Be prepared to discuss specific tools and software you’ve used, as well as any troubleshooting experiences you've had in a live office environment.
✨Showcase Your Communication Skills
Since this role involves engaging with senior stakeholders, practice articulating your thoughts clearly and professionally. Think of examples where you've successfully communicated complex technical issues to non-technical users.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've resolved challenging IT issues under pressure. Highlight your calm and pragmatic approach to problem-solving, especially in a demanding professional services environment.
✨Familiarise Yourself with the Firm
Research the firm’s culture, values, and recent projects. Understanding their approach to technology and client service will help you tailor your responses and show that you're genuinely interested in contributing to their success.
