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- Tasks: Provide advanced IT support and mentor junior team members in a dynamic environment.
- Company: Join a leading global firm with a focus on innovation and teamwork.
- Benefits: Enjoy a salary up to £45,000, hybrid working, and a competitive benefits package.
- Why this job: Step into a senior role and make a real impact while enjoying work-life balance.
- Qualifications: 3+ years in IT support, experience with Office 365, and excellent communication skills.
- Other info: Be part of a small local team with opportunities for professional growth.
The predicted salary is between 36000 - 54000 £ per year.
Are you an experienced IT professional ready to step into a senior, hands-on role where you can mentor others? Are you seeking hybrid working for better work–life balance? A leading global firm is hiring a Senior IT Support Analyst for their Cheltenham office. This is the most senior IT position on site, working alongside two Analysts while being part of a wider UK and global IT function. You’ll deliver advanced technical support, act as the local escalation point, mentor junior team members, and help drive high-quality service delivery.
What’s in it for you?
- Salary up to £45,000
- Competitive benefits package
- Hybrid working (3 days onsite, 2 WFH)
- Senior role within a small local team
What you’ll bring:
- At least 3 years’ experience in an IT-focused role
- Experience supporting key software, including Office 365, Active Directory, Intune, Teams/Zoom, and ITSM platforms (e.g., ServiceNow)
- Hands-on hardware experience with laptops, mobile devices, printers, and monitors
Desirable (but not essential) qualifications/experience:
- ITIL, AV support, Document Management Systems
- Experience working in a legal, professional services, or global firm
- Excellent customer service and communication skills
Interested? Apply Now!
Senior IT Support Analyst in Bristol employer: Picture More Ltd
Contact Detail:
Picture More Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Analyst in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in similar roles or companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the company’s tech stack. We want you to shine when discussing your experience with Office 365, Active Directory, and other key software!
✨Tip Number 3
Show off your mentoring skills! Be ready to share examples of how you've helped junior team members grow. This is a senior role, so demonstrating your leadership abilities will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior IT Support Analyst in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with the software and tools mentioned in the job description. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for IT and mentoring. Tell us why you're excited about this senior role and how you can contribute to our team. A personal touch goes a long way!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex IT issues in the past. We love seeing candidates who can think on their feet and provide high-quality service delivery.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It helps us keep track of your application and ensures it gets to the right people quickly!
How to prepare for a job interview at Picture More Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of key software like Office 365, Active Directory, and ITSM platforms. Be ready to discuss your hands-on experience with hardware too, as they'll likely want to hear about specific challenges you've faced and how you resolved them.
✨Show Off Your Mentoring Skills
Since this role involves mentoring junior team members, think of examples where you've successfully guided others. Prepare to share how you approach teaching and supporting less experienced colleagues, as this will demonstrate your leadership potential.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about past situations where you had to escalate issues or deliver high-quality service under pressure. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Communicate Like a Pro
Excellent customer service and communication skills are crucial for this role. Practice explaining technical concepts in simple terms, as you'll need to interact with non-technical staff. Being able to convey information clearly will set you apart from other candidates.
