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- Tasks: Provide 2nd line technical support and resolve hardware/software issues.
- Company: Join a leading UK law firm known for its professional environment.
- Benefits: Enjoy hybrid working with a great work/life balance and career growth opportunities.
- Why this job: Be part of a collaborative IT team and enhance your skills in a dynamic setting.
- Qualifications: Proven 2nd Line IT support experience and strong knowledge of Windows OS and Microsoft 365 required.
- Other info: Opportunity to train and support end-users, enhancing their IT experience.
2nd Line Service Desk Engineer
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
Location: Norwich
Are you a skilled IT support professional looking for your next challenge in a dynamic and professional environment?
We are hiring on behalf of our client, a leading UK law firm, for a 2nd Line Service Desk Engineer to join their IT team in Norwich.
The Role
* Provide 2nd line technical support via phone, email, and in-person.
* Diagnose and resolve hardware/software issues (Windows 10/11, Microsoft 365, iManage, iOS).
* Act as an escalation point for the 1st Line Service Desk team.
* Manage endpoint devices using SCCM, Intune, and other tools.
* Ensure compliance, software updates, and liaise with third-party vendors.
* Train and support end-users to enhance their IT experience.
What You Need
* Proven 2nd Line IT support experience, ideally in a professional setting.
* Strong knowledge of Windows OS, Microsoft 365, and troubleshooting skills.
* Customer-focused with the ability to explain technical solutions clearly.
Why Apply?
Join a respected UK law firm with excellent career growth opportunities.
The role offers hybrid working – 3 days per week in the office, giving you great work/life balance.
Be part of a collaborative and innovative IT team.
Apply now and take your IT career to the next level
2nd Line Support Engineer employer: Picture More Ltd
Contact Detail:
Picture More Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarize yourself with the specific tools mentioned in the job description, such as SCCM and Intune. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills for Windows 10/11 and Microsoft 365. Being able to demonstrate your problem-solving abilities during the interview will show that you're ready for the challenges of the role.
✨Tip Number 3
Prepare to discuss your previous experiences in a professional IT support environment. Highlight specific examples where you successfully resolved issues or improved user satisfaction.
✨Tip Number 4
Since this role involves training end-users, think about how you can effectively communicate technical information to non-technical users. Practice explaining complex concepts in simple terms to showcase your customer-focused approach.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the 2nd Line Service Desk Engineer position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven experience in 2nd line IT support. Mention specific technologies you have worked with, such as Windows 10/11 and Microsoft 365, to demonstrate your fit for the role.
Showcase Customer-Focused Skills: Since the role requires a customer-focused approach, include examples of how you've successfully communicated technical solutions to non-technical users. This will show that you can enhance the IT experience for end-users.
Tailor Your Application: Customize your cover letter to reflect your enthusiasm for joining a respected UK law firm. Mention why you are interested in this specific role and how it aligns with your career goals.
How to prepare for a job interview at Picture More Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10/11, Microsoft 365, and any other relevant software. Highlight specific examples of how you've diagnosed and resolved issues in the past.
✨Demonstrate Customer-Focused Communication
Since the role requires explaining technical solutions to end-users, practice articulating complex IT concepts in simple terms. This will show that you can effectively support users and enhance their IT experience.
✨Familiarize Yourself with Tools
Research and understand tools like SCCM and Intune, as well as any other endpoint management systems mentioned in the job description. Being knowledgeable about these tools will give you an edge during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through how you would handle specific technical issues or user scenarios, demonstrating your thought process and troubleshooting skills.
