At a Glance
- Tasks: Provide hands-on IT support and resolve technical issues for users.
- Company: Leading international professional services organisation in Liverpool.
- Benefits: Competitive salary, hybrid working, and opportunities for career development.
- Other info: Inclusive workplace celebrating diversity and offering excellent growth opportunities.
- Why this job: Join a collaborative team and enhance your IT skills while making a real impact.
- Qualifications: 2+ years in IT support, strong Microsoft 365 and troubleshooting skills.
The predicted salary is between 31500 - 38500 £ per year.
IT Support Analyst | Liverpool | £30,000 - £34,000
Are you an experienced IT Support Analyst who enjoys providing hands-on, face-to-face support and taking ownership of technical issues through to resolution?
We’re recruiting an IT Support Analyst to join the IT Services team of a leading international professional services organisation, supporting a large UK user base from their Liverpool office.
Key details
- Location: Albert Dock, Liverpool
- Hybrid working: 3 days per week in the office
- Hours: Monday to Friday, 9:30am - 5:30pm
- 1st and 2nd line support environment
What’s on offer
- Hybrid working with a great Liverpool waterfront location
- Exposure to a broad Microsoft technology environment
- Opportunity to support specialist legal and business applications
- Involvement in IT projects, rollouts, testing and service improvements
- Collaborative environment with opportunities to develop your technical knowledge
What you’ll be doing
- Providing 1st and 2nd line IT support via phone, email, walk-up and deskside support
- Supporting Microsoft 365, Windows 11, Exchange and Active Directory
- Troubleshooting hardware, software, user access and application issues
- Supporting legal-specific applications and document management systems
- Logging, managing and resolving incidents within agreed SLAs
- Taking ownership of technical issues through to resolution or escalation
- Supporting joiners, movers and leavers, including account and access setup
- Carrying out proactive floor-walking and providing visible IT support
- Assisting with IT projects, software rollouts, testing and business changes
- Working closely with senior analysts and wider technical teams
What we’re looking for
- Minimum 2 years’ experience within an IT Support, Desktop Support or Service Desk role
- Strong Microsoft 365 knowledge
- Good Windows 11 support experience
- Active Directory experience
- Microsoft Exchange knowledge
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Experience with i Manage or another document management system would be advantageous
- ITIL knowledge would be beneficial
- Previous legal or professional services experience would be advantageous
You’ll suit this position if you’re approachable, proactive and comfortable supporting users at all levels of a business.
You should enjoy taking ownership of problems rather than simply passing tickets on, while remaining calm and professional in a busy environment.
Interested in taking the next step in your IT support career? Apply today to find out more.
Our client is an equal opportunity employer.
They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected.
We encourage applications from candidates of all backgrounds.
Due to the high volume of applications, if you haven’t heard from us within 2 working days, please assume your application has been unsuccessful on this occasion.
IT Support Analyst in Liverpool employer: Picture More Careers
As a SAP Systems Analyst at our dynamic People Systems team, you'll be part of an innovative HR technology journey in a collaborative environment that values growth and development. With a strong focus on career advancement, hybrid working options, and the chance to shape the future of HR technology, this role offers a unique opportunity to enhance your skills while contributing to a leading international professional services firm.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Liverpool
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Picture More Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Picture More Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Picture More Careers!
✨Direct Apply to Picture More Careers
Let's not forget to apply directly through the Picture More Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst in Liverpool
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Picture More Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Picture More Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Picture More Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
