IT Service Delivery Manager
London (hybrid - 3 days office)
Permanent £80,000 - £90,000
A leading law firm with UK offices is hiring an IT Service Manager following its move from a managed service to an in-house IT function. You will set the direction for the team, embed consistent standards and drive service improvement.
The role
Lead service delivery, managing the IT Service Desk Manager and reporting to the Head of IT Service Delivery.
Own ITIL processes across incident, problem, change, request and knowledge management.
Own the ITSM platform, leading implementation, configuration and data-driven reporting.
Coordinate major incidents and business continuity activity.
Lead projects and implementations, and manage supplier performance.
About you
Proven experience leading IT service delivery, including a service desk and suppliers.
Experience of working in a law firm or similar professional services.
Strong ITIL knowledge applied in practice.
Hands-on ITSM tool experience, ideally including a new system implementation.
Understanding of business continuity and operational resilience.
A confident leader who can raise standards and work across technical and business teams.
ITIL 4 Foundation or equivalent is desirable.
This is a chance to shape a newly in-house function, with real influence over process, tooling and standards.
Apply now or get in touch for a confidential conversation.
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