IT Change Analyst

IT Change Analyst

Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.

Location: London

Working Pattern: Hybrid, 2 days per week in the office

Are you looking to take the next step in your IT career and move into IT Change Management?

This is an excellent opportunity for someone looking to transition into IT Change Management, with full training, support and upskilling provided to help you develop your knowledge and build a long-term career in this area.

We're particularly interested in candidates with a background in IT Support, Service Delivery, IT Operations, IT Service Management or Project Coordination who have a good understanding of IT environments and enjoy working with processes, stakeholders and technology improvements.

You don't need previous experience in a dedicated IT Change Management role. We're looking for someone who is organised, proactive, eager to learn and keen to develop their career in a more structured, process-driven IT role.

Working alongside an experienced IT Change and Release Manager, you'll gain exposure to a broad technology environment while helping to maintain service stability, minimise risk and support continuous improvement.

What's on offer?

• Hybrid working, just 2 days per week in the London office
• Full training and ongoing professional development
• Opportunity to develop your IT Change Management experience within a global organisation
• Private medical and dental insurance
• Pension scheme and flexible benefits package
• Exposure to global IT projects and enterprise technologies

What will you be doing?

• Supporting the end-to-end IT change management process, ensuring changes are properly reviewed, approved and communicated.
• Coordinating Change Advisory Board (CAB) meetings, recording decisions and tracking actions.
• Reviewing change requests to identify potential risks, business impacts and technical dependencies.
• Maintaining the change schedule and helping teams avoid conflicting technology changes.
• Working closely with IT Infrastructure, Applications, Security, Service Delivery and Project teams.
• Supporting change management processes and workflows using Halo ITSM and other service management tools.
• Monitoring change outcomes, producing reports and identifying opportunities to improve processes.
• Helping ensure technology changes follow ITIL best practices and appropriate security controls.

What are we looking for?

• Experience in IT Support, IT Service Delivery, IT Operations, Change Management or Project Coordination. xgikmsk
• An understanding of ITIL processes, particularly Change, Incident and Problem Management.
• Experience using IT service ma...