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- Tasks: Join us as a mystery shopper to evaluate Birmingham walking tours and provide feedback.
- Company: PicTours offers unique photography-based walking tours showcasing Birmingham's hidden gems.
- Benefits: Earn ÂŁ18.50 per tour, plus ticket reimbursement; enjoy flexible, casual work.
- Why this job: Experience cultural tours while helping improve customer experiences in a fun environment.
- Qualifications: Must be 18+, reliable, detail-oriented, and able to write clear feedback.
- Other info: Perfect for students looking for part-time work with a creative twist!
PicTours Birmingham, England, United Kingdom
Tour Reviewer
PicTours Birmingham, England, United Kingdom
2 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Job Title: Mystery Shopper – Birmingham Walking Tours
Company: PicTours
Job Type: Casual / Part-time
Location: Birmingham City Centre
Job Title: Mystery Shopper – Birmingham Walking Tours
Company: PicTours
Job Type: Casual / Part-time
Location: Birmingham City Centre
About Us
PicTours is a photography-based walking tour company, offering visitors and locals a unique way to explore Birmingham’s hidden gems. We’re looking for detail-oriented mystery shoppers to help us maintain and improve our tour experience.
Role Overview
As a mystery shopper, you’ll attend one of our Birmingham walking tours as a regular customer. Your role will be to observe and evaluate various aspects of the experience—such as customer service, tour content, guide professionalism, and overall atmosphere—then provide detailed, structured feedback.
Key Responsibilities
- Attend assigned walking tours in Birmingham City Centre.
- Observe and assess the quality of the tour guide’s delivery, friendliness, and knowledge.
- Note the timing, structure, and accessibility of the tour.
- Take discreet notes and photographs (if required) during or immediately after the tour.
- Submit a written report using our feedback form within 24 hours of the tour.
Requirements
- Strong observation skills and attention to detail.
- Reliable and punctual.
- Ability to write clear, constructive feedback.
- Comfortable walking for up to 1.5 hours outdoors.
- Must be 18 or over and legally eligible to work in the UK.
What We Offer
- Pay: ÂŁ18.50 per completed tour plus reimbursement for your ticket.
- Flexible, casual work – assignments offered on an ad-hoc basis.
- Opportunity to experience and review unique cultural and photography-focused tours.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Part-time
Job function
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Job function
Administrative
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Industries
Travel Arrangements
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Tour Reviewer employer: PicTours
Contact Detail:
PicTours Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tour Reviewer
✨Tip Number 1
Familiarise yourself with Birmingham's key attractions and hidden gems. This knowledge will not only help you blend in as a regular customer but also enable you to provide insightful feedback on the tours.
✨Tip Number 2
Practice your observation skills by attending other walking tours or similar experiences. Take notes on what you liked and disliked, which will prepare you for evaluating the PicTours experience effectively.
✨Tip Number 3
Engage with local tour guides or enthusiasts online. Join forums or social media groups where you can discuss tours and gather tips on what makes a great tour experience, enhancing your ability to assess them.
✨Tip Number 4
Be punctual and reliable when attending the tours. This not only reflects well on you as a candidate but also ensures you get the most accurate experience to report back on, which is crucial for the role.
We think you need these skills to ace Tour Reviewer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a mystery shopper at PicTours. Familiarise yourself with what they expect in terms of observation and feedback.
Tailor Your CV: Highlight any relevant experience that showcases your attention to detail and ability to provide constructive feedback. If you've done similar roles or have skills in customer service, make sure these are prominent in your CV.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you're a good fit. Mention your observation skills and any previous experiences that relate to evaluating services or experiences.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A well-written application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at PicTours
✨Know the Company
Before your interview, take some time to research PicTours. Understand their mission, the types of tours they offer, and what makes them unique. This will help you tailor your responses and show genuine interest in the role.
✨Demonstrate Your Observation Skills
As a Tour Reviewer, strong observation skills are crucial. Be prepared to discuss how you would assess various aspects of a tour, such as customer service and guide professionalism. You might even want to share examples from past experiences where you had to pay close attention to detail.
✨Practice Constructive Feedback
Since you'll be required to provide detailed feedback, practice articulating your thoughts clearly and constructively. Think about how you can frame your observations positively while still being honest about areas for improvement.
✨Be Punctual and Reliable
Reliability is key for this role. Make sure to arrive on time for your interview and express your commitment to being punctual for the tours. This will demonstrate that you take the responsibilities seriously and can be counted on.
