At a Glance
- Tasks: Join us as a mystery shopper to evaluate Birmingham walking tours and provide valuable feedback.
- Company: PicTours, a unique photography-based walking tour company in Birmingham.
- Benefits: Earn £18.50 per tour plus ticket reimbursement and enjoy flexible, casual work.
- Other info: Perfect for students seeking part-time work with cultural experiences.
- Why this job: Experience Birmingham's hidden gems while helping improve local tours.
- Qualifications: Strong observation skills, attention to detail, and ability to write clear feedback.
The predicted salary is between 15570 - 19030 £ per year.
About Us
PicTours is a photography-based walking tour company, offering visitors and locals a unique way to explore Birmingham’s hidden gems. We’re looking for detail-oriented mystery shoppers to help us maintain and improve our tour experience.
Role Overview
As a mystery shopper, you’ll attend one of our Birmingham walking tours as a regular customer. Your role will be to observe and evaluate various aspects of the experience—such as customer service, tour content, guide professionalism, and overall atmosphere—then provide detailed, structured feedback.
Key Responsibilities
- Attend assigned walking tours in Birmingham City Centre.
- Observe and assess the quality of the tour guide’s delivery, friendliness, and knowledge.
- Note the timing, structure, and accessibility of the tour.
- Take discreet notes and photographs (if required) during or immediately after the tour.
- Submit a written report using our feedback form within 24 hours of the tour.
Requirements
- Strong observation skills and attention to detail.
- Reliable and punctual.
- Ability to write clear, constructive feedback.
- Comfortable walking for up to 1.5 hours outdoors.
- Must be 18 or over and legally eligible to work in the UK.
What We Offer
- Pay: £18.50 per completed tour plus reimbursement for your ticket.
- Flexible, casual work – assignments offered on an ad-hoc basis.
- Opportunity to experience and review unique cultural and photography-focused tours.
Tour Reviewer in Birmingham employer: PicTours
At PicTours, we pride ourselves on being an excellent employer by offering flexible, casual work opportunities that allow you to explore Birmingham's vibrant culture while contributing to our unique walking tours. Our supportive work culture encourages personal growth and development, providing you with the chance to enhance your observation and feedback skills in a fun and engaging environment. Join us to experience the joy of discovering hidden gems in Birmingham while earning competitive pay for your valuable insights.
StudySmarter Expert Advice🤫
We think this is how you could land Tour Reviewer in Birmingham
✨Get in on Local Events
In the travel and tourism industry, local events are golden opportunities to meet potential employers. Attend tourism fairs, travel expos, and local meetups where you can connect with companies looking for part-time help. Bring a smile and business cards—you never know who you'll chat with!
✨Hit Up Travel Agencies
Don't just apply online—walk into local travel agencies or tourism offices! You can showcase your enthusiasm in person and make a memorable first impression. Bring your CV and chat about your passion for travel; you’ll stand out more than a standard applicant.
✨Join Travel & Tourism Communities
Dive into online communities related to travel and tourism. Platforms like Facebook Groups, Reddit, and Meetup are great for finding part-time gigs and mentorship. Plus, connecting with folks in the industry can lead to insider info about job openings that aren't publicly advertised.
✨Keep an Eye on Seasonal Hiring Trends
Many travel companies ramp up hiring during peak tourist seasons. Be proactive and start applying a month or two ahead of busy periods, like summer or holidays. Also, keep an eye on PicTours for updates on part-time roles—they often look for passionate individuals to join their team during these high-demand times.
We think you need these skills to ace Tour Reviewer in Birmingham
Some tips for your application 🫡
Show Off Your Travel Experience:In the travel and tourism industry, your personal travel experiences can really set you apart. In your CV, highlight any destinations you've visited, special skills you've learned abroad, or even unique cultural experiences that can show your passion for travel. This not only adds a personal touch but also demonstrates your enthusiasm for the role at PicTours.
Tailor Your Cover Letter to the Role:Since this is a part-time role, let us know how it fits into your plans. In your cover letter, explain why you're looking for part-time work at PicTours and what you hope to gain from the experience. It's also a good idea to mention any relevant customer service experience, as that's super important in this field!
Highlight Local Knowledge:Working in travel and tourism often means guiding clients through their experiences, so demonstrating your knowledge of local attractions or hidden gems is key. If you've got any local certifications or have worked with tourism boards, make sure to include those details in your CV.
Keep It Flexible:Since part-time roles often come with varied hours, in your application, be sure to mention your availability. Employers at PicTours will appreciate knowing when you can work. A little flexibility can go a long way in this industry!
How to prepare for a job interview at PicTours
✨Know Your Destinations
For a role in travel-tourism, it’s essential to have a good grasp of popular destinations and trends. Brush up on travel hotspots, local customs, and emerging travel preferences—this will show that you aren't just passionate but also informed.
✨Customer Scenarios Practice
Expect to handle customer-centred questions, as part-time roles often involve direct interaction with clients. Think about common travel queries or issues and practice your responses. How would you handle a booking change or a complaint? Let’s show them you can think on your feet!
✨Flexible Schedule Enthusiasm
Since this is a part-time gig, it’s likely they’ll want someone who’s adaptable with their hours. Be honest about your availability, and maybe even show off your eagerness to take on different shifts or tasks—a big plus in the dynamic travel industry!
✨Portfolios of Experiences
While portfolios aren't as common in tourism, if you’ve previously organised trips, internships, or even participated in travel blogging or vlogging, bring that along. Share any interesting itineraries or recommendations you’ve created—they add a personal touch and showcase your enthusiasm.
