Client Relationship Officer
Client Relationship Officer

Client Relationship Officer

London Full-Time 36000 - 60000 £ / year (est.) No home office possible
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Pictet

At a Glance

  • Tasks: Manage client relationships and support operational requests in a dynamic financial environment.
  • Company: Join Pictet Wealth Management, a leader in Swiss banking with over 200 years of expertise.
  • Benefits: Enjoy a professional work culture with opportunities for growth and development.
  • Why this job: Be part of a prestigious firm that values diversity and inclusion while making a real impact.
  • Qualifications: Degree-level education and experience in private banking or wealth management required.
  • Other info: Fluency in English is essential; French is a plus. No agency CVs accepted.

The predicted salary is between 36000 - 60000 £ per year.

Your team

Pictet Wealth Management combines more than 200 years of Swiss banking heritage with global investment expertise. The partner-owned financial services group provides a comprehensive offering for wealthy individuals and families, including discretionary and advisory investment solutions and family office services.

A position is open for a Client Relationship Officer in our London office. You will be supporting the UK market and be the point of entry for all operational requests from bankers or clients.

Your role

  • Responsible for day to day client relationship management and communication with clients to review client accounts, guidelines, restrictions and requirements in conjunction relationship managers.
  • Lead the end-to-end account opening process taking into consideration the local regulatory specificities that drive the documentation requirements. Account Maintenance.
  • Lead KYC information gathering and update documents in the systems as needed.
  • Organization of incoming and outgoing correspondence (telephone, fax, email, post) adhering to the confidentiality guidelines and the required procedures.
  • Process workflow requests in the systems (credit lines, etc.).
  • Close coordination with the zone’s Business Risk Manager and or/compliance to resolve any risk & compliance matters.
  • Process Credit requests. Managing the levels/ margin calls /renewals of the facilities and contacting clients if needed.
  • Receive and transmit orders: buy/sell trades (as per client instruction). Process payments and transfers. Perform cash management: FX transactions, etc.
  • Establish effective working relationships with other Pictet employees.
  • Help in the preparation of client visits and attending meetings when required.
  • Adhere to all existing policies and directives and support the implementation of new ones where needed.
  • Fully adheres to FCA rules and guidelines.
  • Your profile

  • Degree level education.
  • FCA competent, holding IAD or IMC qualification.
  • Must have experience in similar role within Private Banking/wealth management environment.
  • Possesses IT skills and knowledge of relevant software packages and on-line information systems.
  • Service orientated, outgoing and professional.
  • Understand client documentation and internal processes of a wealth manager.
  • Good knowledge of regulatory dimensions (UKRND, cross-border, R&C, FATCA, CRS, etc).
  • Reliable and resilient, with a strong sense of responsibility and an ability to multi-task and prioritize.
  • Solutions-oriented and proactive mindset.
  • Excellent communication and presentation skills, both written and oral.
  • Fluency in English, French would be an asset.
  • Note

    We will not accept any CVs via agencies

    Diversity & Inclusion

    Pictet is an equal opportunity employer and is committed to creating a diverse environment. We respect all individuals and seek their inclusion in the workplace.

    Client Relationship Officer employer: Pictet

    Pictet Wealth Management is an exceptional employer, offering a dynamic work environment in the heart of London where you can thrive as a Client Relationship Officer. With a strong commitment to employee growth and a culture that values diversity and inclusion, Pictet provides comprehensive training and development opportunities, ensuring you are well-equipped to excel in your role. The firm’s rich Swiss banking heritage combined with its global investment expertise creates a unique atmosphere that fosters professional relationships and encourages proactive engagement with clients.
    Pictet

    Contact Detail:

    Pictet Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Client Relationship Officer

    ✨Tip Number 1

    Familiarise yourself with the specific regulatory requirements mentioned in the job description, such as FCA rules and guidelines. Understanding these regulations will not only help you in the role but also demonstrate your commitment to compliance during interviews.

    ✨Tip Number 2

    Network with professionals in the private banking and wealth management sectors. Attend industry events or join relevant online forums to connect with current employees at Pictet or similar firms. This can provide valuable insights and potentially lead to referrals.

    ✨Tip Number 3

    Brush up on your communication skills, both written and oral. Since the role involves significant client interaction, practice articulating complex financial concepts clearly and concisely. Consider mock interviews or role-playing scenarios to enhance your confidence.

    ✨Tip Number 4

    Research Pictet Wealth Management's values and culture. Tailor your approach to align with their service-oriented and professional demeanour. Showing that you understand and resonate with their ethos can set you apart from other candidates.

    We think you need these skills to ace Client Relationship Officer

    Client Relationship Management
    Knowledge of KYC Procedures
    Understanding of Regulatory Compliance (FCA, UKRND, FATCA, CRS)
    Account Opening and Maintenance
    Excellent Communication Skills (Written and Oral)
    Proficiency in Financial Software and Online Information Systems
    Attention to Detail
    Ability to Multi-task and Prioritise
    Service-oriented Attitude
    Professional Demeanour
    Problem-Solving Skills
    Cash Management Skills (FX Transactions)
    Organisational Skills
    Team Collaboration

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management and private banking. Use keywords from the job description, such as 'KYC', 'account opening process', and 'regulatory compliance' to catch the employer's attention.

    Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to manage client relationships and adhere to regulatory guidelines. Show how your skills align with the requirements outlined in the job description.

    Highlight Relevant Qualifications: Clearly state your qualifications, especially your FCA competence and any relevant certifications like IAD or IMC. This will reassure the employer of your capability to handle the responsibilities of the role.

    Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a client-facing role.

    How to prepare for a job interview at Pictet

    ✨Know Your Regulatory Stuff

    Make sure you brush up on your knowledge of UK regulations like FCA rules, KYC processes, and compliance matters. Being able to discuss these confidently will show that you're well-prepared for the role.

    ✨Demonstrate Your Client Management Skills

    Prepare examples from your past experience where you've successfully managed client relationships. Highlight your communication skills and how you've handled operational requests or resolved issues for clients.

    ✨Showcase Your IT Proficiency

    Familiarise yourself with relevant software packages and online information systems used in wealth management. Be ready to discuss how you've used technology to enhance client service or streamline processes.

    ✨Exhibit a Service-Oriented Mindset

    During the interview, convey your service-oriented attitude. Share instances where you've gone above and beyond for clients, as this aligns with the expectations of a Client Relationship Officer.

    Client Relationship Officer
    Pictet
    Location: London
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