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For Companies At a Glance
- Tasks: Support trading applications and ensure smooth operations for global trading desks.
- Company: Join Pictet, a leading independent wealth and asset manager with a collaborative culture.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be at the forefront of trading technology and make a real impact in financial markets.
- Qualifications: Experience in trading application support or strong technical skills with a passion for finance.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Career Opportunities: Trading Application Support Technician (122819)
Requisition ID122819-Posted –United Kingdom–London– Activity area (2) –Experienced Professionals
The Pictet Group is one of the world’s leading independent wealth and asset managers. Founded in 1805 and headquartered in Geneva, Switzerland, the Group is represented in
30 offices in financial centres worldwide, currently employing over 5000 people. Pictet has been present in London since 1980, and employs near 400 people.
Pictet Asset Management manages the assets of some of the world’s largest institutions, financial intermediaries and their clients. Our culture welcomes independent thinkers and centres around investment excellence, a long‑term perspective and a dedication to client service.
As the London based member of our dealing support team, you will play a vital role in supporting trading activity for both the Equities and Fixed Income trading desks acting as their primary technical point of contact across both software (primarily Charles River, Simcorp and FlexTrade) and hardware.
Your role
- Deliver 1st and 2nd line support for trading applications used by our global trading desks whether delivered remotely for Geneva and Asia based colleagues, or on‑site in London. This currently includes vendor solutions such as Charles River Order Management System and Simcorp, SaaS applications such as FlexTrade and internally developed systems including interop Finsemble.
- Act as the first responder for all application incidents. Work directly with traders and dealing product development teams to ensure rapid diagnosis, troubleshooting, and resolution to minimise downtime and potential trading disruption.
- Monitor the health and performance of trading applications, proactively identifying and addressing potential issues before they impact trading activity.
- Assist with the deployment, testing, and rollout of new trading software releases and system upgrades to ensure they occur without incident.
- Liaise with internal technology teams and external vendors to escalate and resolve complex application issues, maintaining clear ownership throughout.
- Drive continuous improvement in the stability of our trading systems by sharing feedback with application owners/developers and proactively following those points through to resolution.
- Effectively document incident resolutions, application changes, and best practise to share learning and improve knowledge across the dealing support team with the aim of improving future response times.
Your profile
- Preferred candidates will have experience in trading application support or a similar front‑office IT role in financial services. However, we also welcome applicants with strong technical skills, a keen interest in financial markets, and the motivation to learn.
- Understanding of Equity and Fixed Income trading workflows, ideally with hands‑on experience supporting order management systems and trading floor operations.
- Knowledge of the FIX protocol for electronic trading is advantageous.
- Strong analytical and problem‑solving skills, with the ability to investigate complex application issues, identify root causes, and deliver effective solutions under time pressure.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly and build strong relationships with traders and product development teams.
- Proactive approach and ability to take ownership of tasks. Commitment to ongoing professional development.
- Proficiency in coding, scripting, or data analysis (e.g., Python, SQL, PowerShell, or similar technologies) is highly desirable and considered a significant asset.
- Familiarity with technical troubleshooting in Microsoft environments (Windows 11, Office 365, SCCM, Active Directory, Microsoft Endpoint Management), LAN/WAN networking, and diagnostic tools such as Omnissa Horizon View, DEM, or Workspace One is highly desirable.
Please note – this position will operate on a weekly rota system covering early (from 7am) and late (from 8.30am) shifts to ensure adequate coverage of market trading hours. Once fully trained this position may be able to work one day per week from home.
Note
We will not accept any CVs via agencies
Diversity & Inclusion
Pictet is an equal opportunity employer and is committed to creating a diverse environment. We respect all individuals and seek their inclusion in the workplace.
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Trading Application Support Technician employer: Pictet Group
Contact Detail:
Pictet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trading Application Support Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Pictet or similar firms. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the technical side! Brush up on your knowledge of trading applications and the tools mentioned in the job description. Being able to discuss Charles River or Simcorp confidently will definitely impress during interviews.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled complex issues in the past. This role is all about quick thinking and effective solutions, so let your experience shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Pictet. Don’t miss out on this opportunity!
We think you need these skills to ace Trading Application Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Trading Application Support Technician role. Highlight your relevant experience in trading application support and any technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about financial markets and how your skills align with our needs. We love seeing enthusiasm and a proactive approach, so let that personality come through!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled complex application issues in the past. We’re looking for strong analytical skills, so share those success stories that demonstrate your ability to resolve problems under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Pictet!
How to prepare for a job interview at Pictet Group
✨Know Your Trading Applications
Familiarise yourself with the trading applications mentioned in the job description, like Charles River and Simcorp. Be ready to discuss how you've used similar systems or your understanding of their functionalities.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in the past. Highlight your analytical skills and ability to work under pressure, as these are crucial for a Trading Application Support Technician.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You'll need to build strong relationships with traders, so showing that you can communicate effectively is key. Consider role-playing with a friend to refine your delivery.
✨Show Your Proactive Side
Think of instances where you've taken initiative to improve processes or resolve issues before they escalated. This will demonstrate your proactive approach and commitment to continuous improvement, which is highly valued in this role.
