At a Glance
- Tasks: Support and empower creators to maximise their success on our platform.
- Company: Join Picsart, the world's leading creative platform with a vibrant community.
- Benefits: Flexible remote work, competitive pay, and a chance to impact millions.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be a trusted advisor and help creators thrive using cutting-edge AI tools.
- Qualifications: Experience in customer success or technical support, with a passion for creativity.
The predicted salary is between 63000 - 77000 £ per year.
Picsart is the world's #1 creative platform with over 100 million creators and 2.5 billion installs. The mission: make creativity accessible to everyone.
Join a team where your work impacts millions of creators daily and your ideas drive real change.
As a Creator Success Manager, you'll help Picsart's Creators realize the full value of the platform by driving adoption, better output and long-term advocacy.
Creators are the solopreneurs, freelancers and small agencies who run their own marketing and deliver real client work on our AI tools.
When a generation fails, it's their money and their deadline.
You'll serve as a trusted advisor to a portfolio of top Creator accounts, guiding them on generative AI workflows, prompting, model selection and best practices for producing client-ready work.
You'll connect Creator goals with Picsart capabilities, resolve Creators' issues end to end, and translate usage data and support patterns into clear, actionable recommendations for Creators and for our Product and Engineering teams.
You'll work closely with Product, Engineering, Support and Trust & Safety, and in your first year success will be measured by Creator satisfaction, retention and the quality of the signal you bring back into the product.
We're hiring two people, one in the US and one in Europe, so Creators are covered across time zones.
Please note that this is a Full-Time Contractor (12-month contract); you’ll have the flexibility to work remotely, with the option to join us in the office whenever you’d like!
- How You'll Make an Impact
- Build and maintain a trusted advisor relationship with each assigned Creator account, focusing on adoption, output quality, and long-term satisfaction with Picsart.
- Investigate Creator issues end to end: reproduce the problem against generation logs, identify the root cause, resolve or elevate it, and close the loop with the Creator in hours.
- Coach Creators to better output: diagnose why a result missed and recommend a fix, and guide them on advanced workflows and our more technical features.
- Measure and monitor Creator usage and health, spot when activity drops off, and reach out proactively before accounts churn.
- Translate repeat questions into self-serve content: FAQs, templates and short guides that shrink the queue over time.
- Filter a noisy queue into actionable escalations: reproduce, attach logs and generation IDs, and write escalations an engineer can act on without a follow-up.
- Publish a weekly voice-of-customer signal to Product and Engineering covering what's failing, what's confusing, and what Creators are asking for.
This is a core deliverable, not an afterthought.
- Collaborate closely with Product, Engineering, Support and Trust & Safety to streamline issue resolution, route content-policy appeals, and align on Creator success plans.
- What You'll Bring
- Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy for a paid software product.
- Background in customer success, account management, premium or technical support, or a related function with direct customer engagement.
- Hands‑on fluency with generative AI tools: you can diagnose why an output ignored the prompt and explain it plainly to a non‑technical creator.
- Comfort making refund and goodwill decisions independently, inside a policy you'll help write.
- Enough technical comfort to read a generation log and reproduce a bug well enough to elevate it cleanly.
- Skill in translating usage data and support patterns into clear, actionable insights for both Creators and Product and Engineering stakeholders.
- Proven ability to turn repeat tickets into self‑serve content or product change.
- Excellent written English; you'll spend most of the day writing to creators and to engineers.
- Openness to learning, with transferable skills from adjacent roles or industries that support collaborative, outcome-focused customer partnerships.
- Good to have
- Further language skills: Spanish, French, German, Arabic or Russian
- Familiarity with content moderation and community‑guidelines appeals
- Experience supporting freelancers, agencies or marketing teams
- Experience with support and analytics tooling
- What We Seek And Value The Most In Our Candidates
If you like to create things with a user mindset, take ownership and have a natural bias for impact while having fun, you’re our person!
If you like to create things with a user mindset, take ownership and have a natural bias for impact while having fun, you’re our person!
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to providing reasonable accommodation to employees who have protected disabilities consistent with local law.
California Applicants Only - California Job Applicant Privacy Note .
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Creator Success Manager (Contractor) New London, UK employer: PicsArt, Inc.
Picsart is an exceptional employer that fosters a vibrant work culture where creativity thrives and innovation is celebrated. As a Creator Success Manager in New London, you'll enjoy the flexibility of remote work while being part of a dynamic team dedicated to empowering creators worldwide. With ample opportunities for professional growth and a commitment to employee well-being, Picsart ensures that your contributions make a meaningful impact on millions of users every day.
StudySmarter Expert Advice🤫
We think this is how you could land Creator Success Manager (Contractor) New London, UK
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PicsArt, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PicsArt, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Creator Success Manager (Contractor) New London, UK
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PicsArt, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at PicsArt, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PicsArt, Inc.!
How to prepare for a job interview at PicsArt, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
