At a Glance
- Tasks: Provide top-notch technical support and solve complex issues for global customers.
- Company: Join Pico, a leader in tech innovation and customer success.
- Benefits: Enjoy a hybrid work model, competitive salary, and growth opportunities.
- Other info: Collaborative environment focused on knowledge sharing and professional development.
- Why this job: Make a real difference by helping customers succeed with cutting-edge technology.
- Qualifications: 3+ years in enterprise support, strong Linux and networking skills required.
Pico is seeking a Technical Support Engineer to champion customer success across global markets. You will provide Level 2 technical support, perform complex root cause analysis and collaborate with engineering on deep product issues, while contributing to knowledge management and self-service initiatives.
This hybrid role requires 3+ years of enterprise support experience, strong Linux and network skills, and excellent English communication.
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Technical Support Engineer - Enterprise Hybrid On-Call employer: Pico
Pico is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the opportunity to lead in a fast-paced, innovative Fintech environment. With a strong focus on professional development, team collaboration, and operational excellence, employees are empowered to grow their skills while contributing to mission-critical projects that shape the future of global capital markets. Located in vibrant cities like London, Pico provides a hybrid working model that balances office engagement with the flexibility of remote work, ensuring a supportive atmosphere for all team members.
