At a Glance
- Tasks: Lead a dynamic team in managing customer relationships and driving product success.
- Company: Join Pico, a forward-thinking tech company with a collaborative spirit.
- Benefits: Enjoy hybrid work, competitive pay, and opportunities for professional growth.
- Other info: Flexible working arrangements with occasional travel for global collaboration.
- Why this job: Make a real impact by shaping innovative solutions in a fast-paced environment.
- Qualifications: Experience in leading technical teams and a passion for customer success.
The predicted salary is between 70000 - 90000 £ per year.
This role is a hands-on people manager and cross-functional leader for the Redline Product Management team, operating as a true player/coach. The Manager will oversee a team of three practitioners spanning Technical Account Management (TAM), Sales Engineering and Product Management, and will also directly own and execute a portion of the team’s highest-impact work such as key customer accounts, escalations, strategic deals/POCs and priority product initiatives.
Role at a glance: This role focuses on 50% Technical Account Management & Customer Success, 30% Sales Engineering and 20% Product Management & People Leadership.
Key Responsibilities- People Leadership & Team Operations: Manage, coach and develop a cross-functional team spanning Product Management, Sales Engineering and Technical Account Management; set clear goals, expectations and growth plans. Lead by example by directly owning high-impact discovery/requirements, strategic pre-sales engagements and key customer accounts or escalations to unblock delivery. Establish regular customer health reviews and pipeline reviews with the team.
- Technical Account Management (TAM) & Customer Success: Own the post-sales technical relationship for a portfolio of Redline customers, acting as a trusted advisor; run regular touchpoints (weekly/bi-weekly and QBRs) to track objectives, adoption and upcoming needs. Provide front-line technical guidance and escalation management, covering best practices, configuration, performance tuning, troubleshooting and coordination of fixes. Coordinate across Engineering/Production Services to resolve incidents; ensure timely communications, workarounds and root-cause follow-up. Build feedback loops between customer learnings and engineering execution (bugs, feature requests, performance issues, exchange-driven changes).
- Sales Engineering & Pre-Sales Enablement: Serve as senior technical partner to Sales: qualify opportunities, shape solution scope and reduce technical risk. Lead customer discovery and architecture workshops; translate business needs into technical designs and implementation plans (including sizing/performance guidance). Own and execute POCs/evaluations: define success criteria, coordinate resources, troubleshoot issues and document outcomes. Understand and explain Redline products and APIs (C/Java and related tooling) to technical audiences.
- Product Management Responsibilities: Develop deep expertise across Redline products and how they fit into customers’ trading workflows. Translate customer and market inputs into clear requirements and maintain a prioritised backlog in partnership with Engineering (roadmap, defects, performance).
- Experience leading or mentoring technical, customer-facing teams; demonstrated ability to set priorities and deliver through others.
- Strong knowledge of low-latency trading technology and/or market data and execution systems; comfort discussing architecture, performance and operational considerations.
- Ability to translate between business needs and technical implementation: requirements definition, solution design and stakeholder communication.
- Customer-first mindset with proven ability to build trusted relationships and manage escalations professionally.
- Proficiency with common productivity and collaboration tools (Microsoft Office; documentation and tracking tools such as JIRA/Confluence; CRM such as Salesforce is helpful).
- Programming proficiency in C/C++ and/or Java; familiarity with Linux and performance tuning; scripting (Python/shell).
- Understanding of networking concepts and protocols (TCP/UDP, multicast, latency sources, packet capture/analysis).
- Bachelor’s degree in computer science, engineering or equivalent relevant experience.
This is a hybrid-based position in locations where Pico has a local office. Travel may be required from time to time but is not expected to be regular or frequent. Given global customer coverage, the role holder may occasionally need to support early/late calls across regions.
Pico is an equal opportunity employer. Pico does not discriminate on the basis of a candidate’s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at Pico are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Product Manager - Redline employer: Pico
Pico is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Product Manager role in Redline. With a strong emphasis on employee development, team leadership, and cross-functional collaboration, Pico offers unique opportunities for growth and impact within the fast-paced world of low-latency trading technology. The hybrid working model allows for flexibility while maintaining a focus on customer success and technical excellence, making it an ideal environment for professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - Redline
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by diving deep into the company’s products and services. Understand how they fit into the market and be ready to discuss how your skills can contribute to their success. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain your experience in a way that aligns with the job description. Highlight your leadership skills and technical knowledge, especially in low-latency trading technology. Make it clear why you’re the perfect fit!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the position.
We think you need these skills to ace Product Manager - Redline
Some tips for your application 🫡
Show Your Leadership Skills:As a Product Manager, we want to see how you lead and develop teams. Share examples of how you've managed cross-functional teams and set clear goals. Highlight your coaching style and how you've helped others grow.
Demonstrate Technical Expertise:We’re looking for someone who knows their stuff when it comes to low-latency trading technology. Make sure to include any relevant experience with technical account management or sales engineering. Don’t shy away from discussing your programming skills in C/C++ or Java!
Customer-Centric Approach:Your application should reflect a strong customer-first mindset. Talk about how you've built trusted relationships with clients and managed escalations. We love hearing about your experiences in ensuring customer success and satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Pico
✨Know Your Product Inside Out
As a Product Manager, you need to demonstrate a deep understanding of Redline products and how they fit into trading workflows. Brush up on the technical details, APIs, and any recent updates or features. This will help you answer questions confidently and show your passion for the role.
✨Showcase Your Leadership Skills
Since this role involves managing a cross-functional team, be prepared to discuss your leadership style and experiences. Share specific examples of how you've coached and developed teams in the past, and how you set clear goals and expectations. This will highlight your ability to lead by example.
✨Prepare for Technical Discussions
Expect to dive into technical topics during the interview. Brush up on low-latency trading technology, market data systems, and relevant programming languages like C/C++ and Java. Being able to translate complex technical concepts into business needs will set you apart from other candidates.
✨Demonstrate a Customer-First Mindset
This role is heavily focused on customer success, so be ready to discuss how you've built trusted relationships with clients in the past. Prepare examples of how you've managed escalations and provided technical guidance, showcasing your commitment to customer satisfaction.
