At a Glance
- Tasks: Maintain and optimise Pico's cutting-edge electronic trading network, ensuring operational stability.
- Company: Join a global leader in market data services with a dynamic and inclusive culture.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborate globally with a diverse team and enjoy excellent career advancement opportunities.
- Why this job: Be at the forefront of technology in finance and make a real impact on global markets.
- Qualifications: 10 years in enterprise environments, CCNP certification, and strong communication skills required.
The predicted salary is between 60000 - 80000 € per year.
Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the centre of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo.
Purpose of the role: The Network Operations team are responsible for maintaining the operational stability of all aspects of Pico’s proprietary electronic trading network, PicoNet, a cutting edge, multi-vendor, multi-technology network that spans over forty locations globally. Network Operations provide critical front-line support across many of Pico’s infrastructure technology domains, including, but not limited to:
- Global and Regional WAN connectivity
- Metro Area Dark Fibre networks
- Ultra Low Latency Trading Fabric
- Edge connectivity to 200+ financial markets
- Data centre LAN networks in 40+ locations
- Market Data feeds
- Bespoke client trading environments
Network Operations are a global team consisting of regional teams located in London, New York, Singapore, and Tokyo. The team operates a follow-the-sun model that provides dedicated network support 24 hours a day, 365 days a year. This is a client facing role that demands a high standard of customer service and technical support be provided to both our internal and external clients. Alongside normal daily activities, the role provides the opportunity to participate in project-based initiatives and collaboration with other technology teams.
Responsibilities and duties (include but are not limited to):
- Diagnose the root cause of operational issues and provide suitable technical solutions for effective resolution.
- Perform triage, troubleshooting, and fault resolution as part of Pico’s Incident Management process.
- Monitor the operational health of the network infrastructure using event management systems and analysis tools.
- Prepare and implement network changes in accordance with Pico’s change management policy.
- Work directly with clients to assist with support queries in alignment with Service Level Agreements, SLAs.
- Identify opportunities within the environment to reduce inefficiencies, increase operational stability, and enhance security.
- Create and maintain technical documentation, including: infrastructure diagrams, procedural runbooks, and knowledge base pages.
- Adopt the use of the Devops toolset to efficiently complete discovery and implementation tasks.
- Manage client and internal case queues for all incident and project-based work.
- Participate in global team collaboration efforts, including: shift handover, technical peer reviews, and knowledge transfers.
Education, Skills, and Background (including experience requirements):
- 10 years of experience working in a large enterprise or service provider environment.
- At a minimum hold a CCNP certification, ideally certified in CCIE, or equivalent level of knowledge and experience.
- Clear written and verbal communication skills.
- Ability to prioritise and manage own workload.
- Experience working within the Financial Industry preferred.
Required Skills:
- Solid understanding of IPv4 addressing with the ability to subnet using VLSM.
- Demonstrable understanding and experience supporting the following:
- 1q VLANs and Trunks
- Multiple Spanning Tree protocol
- Etherchannel
- Static routing
- OSPFv2
- BGPv4
- Routing protocol redistribution
- Network traffic engineering using routing policies
- Access Control Lists
- Network Address Translation
- Good understanding of the TCP/IP stack and TCP/UDP operation.
- Ability to diagnose the root cause of networking issues within complex network environments.
- Ability to create and analyse packet captures to identify network and application issues.
- Experience supporting enterprise firewall platforms.
- Experience configuring and troubleshooting IPSec VPNs.
- Experience working with Network Management Systems utilising SNMP and Syslog.
Preferred Skills:
- Demonstrable understanding and experience supporting PIM Sparse Mode Multicast, Source Specific Multicast, and IGMPv2/v3.
- Demonstrable understanding and experience supporting Network Time protocols – PTP, NTP, PPS.
- Experience supporting the following platforms: Arista, Cisco Nexus, Cisco ASA, Fortigate, Palo Alto, Corvil.
- Experience using automation technologies: Python, Ansible, Git.
Working Arrangements: This is a hybrid position with weekly time in the office with the flexibility of working from home. Though travel may be from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognising that it involves multiple jurisdictions/geographies including but not limited to EMEA, USA and APAC). This will include at times or on a rotation, weekend days both Saturday and Sunday when needed.
IMPORTANT DATA PRIVACY INFORMATION: This position is available with PICO GLOBAL LTD. The controller of your personal data will be PICO GLOBAL LTD. For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice.
Be a part of Pico Family: Pico is an equal opportunity employer. Pico does not discriminate on the basis of a candidate's age, race, gender, colour, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at Pico are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Network Operations Engineer in London employer: Pico
Pico is an exceptional employer that fosters a dynamic work culture, offering employees the chance to engage with cutting-edge technology in a global environment. With a strong emphasis on professional growth, team collaboration, and a commitment to client service, employees benefit from a supportive atmosphere that encourages innovation and efficiency. The hybrid working model provides flexibility, while the opportunity to work alongside industry experts ensures meaningful career development in the fast-paced financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Network Operations Engineer in London
✨Tip Number 1
Network with industry professionals! Attend meetups, webinars, or conferences related to network operations. This is a great way to make connections and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills in real-time! Consider setting up a personal project or contributing to open-source projects that showcase your networking expertise. This can really impress potential employers when they see your hands-on experience.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios you might face as a Network Operations Engineer. Practising with a friend or using mock interview platforms can help you feel more confident.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Pico family.
We think you need these skills to ace Network Operations Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Operations Engineer role. Highlight your relevant experience, especially in network troubleshooting and customer service, as these are key for us at Pico.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're passionate about this role and how your skills align with our needs. Be specific about your experience with technologies mentioned in the job description.
Showcase Your Technical Skills:Don’t just list your technical skills; provide examples of how you've used them in real-world scenarios. This will help us see your problem-solving abilities in action.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it!
How to prepare for a job interview at Pico
✨Know Your Network Inside Out
Make sure you brush up on your knowledge of networking concepts, especially those mentioned in the job description like VLANs, OSPF, and BGP. Be prepared to discuss how you've applied these in real-world scenarios, as this will show your practical understanding.
✨Demonstrate Problem-Solving Skills
Since diagnosing operational issues is a key part of the role, think of specific examples where you've successfully troubleshot complex network problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Customer Service Mindset
This role requires a high standard of customer service, so be ready to share experiences where you've gone above and beyond for clients. Highlight your communication skills and how you manage client expectations, especially under pressure.
✨Familiarise Yourself with Pico's Culture
Research Pico’s values and work culture. Understanding their approach to teamwork and collaboration will help you align your answers with what they’re looking for. Mention any relevant experiences that demonstrate your fit within a global team environment.
