Global Network Operations Engineer

Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the centre of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo.

Purpose of the Role

The Network Operations team is responsible for maintaining the operational stability of all aspects of Pico’s proprietary electronic trading network, PicoNet, a cutting-edge, multi-vendor, multi-technology network that spans over forty locations globally. Network Operations provide critical front-line support across many of Pico’s infrastructure technology domains, including, but not limited to:

• Global and Regional WAN connectivity
• Ultra Low Latency Trading Fabric
• Edge connectivity to 200+ financial markets
• Data centre LAN networks in 40+ locations
• Bespoke client trading environments

Network Operations are a global team consisting of regional teams located in London, New York, Singapore, and Tokyo. The team operates a follow-the-sun model that provides dedicated network support 24 hours a day, 365 days a year. This is a client-facing role that demands a high standard of customer service and technical support be provided to both our internal and external clients. Alongside normal daily activities, the role provides the opportunity to participate in project-based initiatives and collaboration with other technology teams.

Responsibilities and Duties

• Diagnose the root cause of operational issues and provide suitable technical solutions for effective resolution.
• Perform triage, troubleshooting, and fault resolution as part of Pico’s Incident Management process.
• Monitor the operational health of the network infrastructure using event management systems and analysis tools.
• Prepare and implement network changes in accordance with Pico’s change management policy.
• Work directly with clients to assist with support queries in alignment with Service Level Agreements, SLAs.
• Identify opportunities within the environment to reduce inefficiencies, increase operational stability, and enhance security.
• Create and maintain technical documentation, including infrastructure diagrams, procedural runbooks, and knowledge base pages.
• Adopt the use of the DevOps toolset to efficiently complete discovery and implementation tasks.
• Manage client and internal case queues for all incident and project-based work.
• Participate in global team collaboration efforts, including shift handover, technical peer reviews, and knowledge transfers.

Education, Skills, and Background

• 10 years of experience working in a large enterprise or service provider environment.
• At a minimum hold a CCNP certification, ideally certified in CCIE, or equivalent level of knowledge and experience.
• Clear written and verbal communication skills.
• Ability to prioritise and manage own workload.
• Experience working within the Financial Industry preferred.

Required Skills

• Solid understanding of IPv4 addressing with the ability to subnet using VLSM.
• Demonstrable understanding and experience supporting the following:
• VLANs and Trunks
• Multiple Spanning Tree protocol
• Etherchannel
• Static routing
• OSPFv2
• BGPv4
• Routing protocol redistribution
• Network traffic engineering using routing policies
• Access Control Lists
• Network Address Translation
• Good understanding of the TCP/IP stack and TCP/UDP operation.
• Ability to diagnose the root cause of networking issues within complex network environments.
• Ability to create and analyse packet captures to identify network and application issues.
• Experience supporting enterprise firewall platforms.
• Experience configuring and troubleshooting IPSec VPNs.
• Experience working with Network Management Systems utilising SNMP and Syslog.

Preferred Skills

• Demonstrable understanding and experience supporting PIM Sparse Mode Multicast, Source Specific Multicast, and IGMPv2/v3.
• Demonstrable understanding and experience supporting Network Time protocols – PTP, NTP, PPS.
• Experience supporting the following platforms: Arista, Cisco Nexus, Cisco ASA, Fortigate, Palo Alto, Corvil.
• Experience using automation technologies: Python, Ansible, Git.

Working Arrangements

This is a hybrid position with weekly time in the office and the flexibility of working from home. Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognising that it involves multiple jurisdictions/geographies including but not limited to EMEA, USA and APAC). This will include at times or on a rotation, weekend days both Saturday and Sunday when needed.

Equal Opportunity Employer

Pico is an equal opportunity employer. Pico does not discriminate on the basis of a candidate’s age, race, gender, colour, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at Pico are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.