Product Manager - Redline New London

Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the centre of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo.

This role is a hands‑on people manager and cross‑functional leader for the Redline Product Management team, operating as a true player/coach. The Manager will oversee a team of three practitioners spanning Technical Account Management (TAM), Sales Engineering, and Product Management. The role will also directly own and execute a portion of the team’s highest‑impact work (e.g., key customer accounts/escalations, strategic deals/POCs, and priority product initiatives). The Manager is accountable for translating customer needs into a clear product direction, enabling successful revenue outcomes through field‑facing technical support, and ensuring customer success and adoption of the products post‑sale. The role requires strong technical depth, commercial judgment, and the ability to build scalable processes across the product lifecycle and customer lifecycle.

This role will focus on 50% Technical Account Management & Customer Success, 30% Sales Engineering, and 20% Product Management & People Leadership.

• People Leadership & Team Operations: Manage, coach, and develop a team spanning Product Management, Sales Engineering, and Technical Account Management; set clear goals, expectations, and growth plans. Player/coach: Lead by example by directly owning high‑impact discovery/requirements, strategic pre‑sales engagements, and key customer accounts or escalations to unblock delivery. Establish regular customer health reviews and pipeline reviews with the team.
• Technical Account Management (TAM) & Customer Success: Own the post‑sales technical relationship for a portfolio of Redline customers, acting as a trusted advisor; run regular touchpoints (weekly/bi‑weekly and QBRs) to track objectives, adoption, and upcoming needs. Provide front‑line technical guidance and escalation management: best practices, configuration, performance tuning, troubleshooting, and coordination of fixes. Coordinate across Engineering/Production Services to resolve incidents; ensure timely communications, workarounds, and root‑cause follow‑up. Build feedback loops between customer learnings and engineering execution (bugs, feature requests, performance issues, exchange‑driven changes). Serve as senior technical partner to Sales: qualify opportunities, shape solution scope, and reduce technical risk. Lead customer discovery and architecture workshops; translate business needs into technical designs, and implementation plans (including sizing/performance guidance). Own and execute POCs/evaluations: define success criteria, coordinate resources, troubleshoot issues, and document outcomes. Understand and explain Redline products and APIs (C/Java and related tooling) to technical audiences.
• Product Management Responsibilities: Develop deep expertise across Redline products and how they fit into customers’ trading workflows. Translate customer and market inputs into clear requirements and maintain a prioritized backlog in partnership with Engineering (roadmap, defects, performance).

• Experience leading or mentoring technical, customer‑facing teams; demonstrated ability to set priorities and deliver through others.
• Strong knowledge of low‑latency trading technology and/or market data and execution systems; comfort discussing architecture, performance, and operational considerations.
• Ability to translate between business needs and technical implementation: requirements definition, solution design, and stakeholder communication.
• Customer‑first mindset with proven ability to build trusted relationships and manage escalations professionally.
• Proficiency with common productivity and collaboration tools (Microsoft Office; documentation and tracking tools such as JIRA/Confluence; CRM such as Salesforce is helpful).
• Programming proficiency in C/C++ and/or Java; familiarity with Linux and performance tuning; scripting (Python/shell).

• Understanding of networking concepts and protocols (TCP/UDP, multicast, latency sources, packet capture/analysis).
• Bachelor’s degree in computer science, Engineering, or equivalent relevant experience.

This is a hybrid‑based position in locations where Pico has a local office. Travel may be required from time to time but is not expected to be regular or frequent. Given global customer coverage, the role holder may occasionally need to support early/late calls across regions.

Pico is an equal opportunity employer. Pico does not discriminate on the basis of a candidate's age, race, gender, colour, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at Pico are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.