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- Tasks: Be the friendly voice helping customers with bookings and queries.
- Company: Join Picniq, a beloved UK family leisure brand making fun memories.
- Benefits: Enjoy hybrid work options and a supportive team environment.
- Why this job: Make a real impact on family experiences while growing your skills.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
- Other info: Flexible rota includes one weekend a month; training provided.
The predicted salary is between 22000 - 36000 £ per year.
3 days ago Be among the first 25 applicants
- 30–38 hours per week (rota-based, to include 1 weekend a month)
- Hybrid: Up to 25% of time expected in our Bournemouth Office after completing training
Please note: Our busiest periods are the main school holidays (Easter, May half term, Summer holidays), so we’re unable to approve extended leave during these peak times.
At Picniq , we’re on a mission to make family time fun —and we’re growing fast! To help us continue delivering the outstanding support our customers love us for, we’re looking for a friendly, proactive, and highly organised Customer Service Representative to join our team.
About us
We’re proud to be one of the UK’s most loved and trusted family leisure brands. Working with top attractions, tour operators, and travel partners, we help families discover and book amazing days out and holidays across the UK and beyond.
We’re a forward-thinking, supportive team based in Bournemouth, and we’d love for you to be part of our journey. We offer hybrid and remote working options—but you’ll need to be available to attend occasional in-person training and days at our HQ when required.
What you\’ll get up to
You’ll be the first point of contact for our growing customer base—offering fast, friendly, and knowledgeable support across a variety of channels. From answering questions about attraction tickets to helping resolve booking issues, your goal will be to ensure every customer feels confident, supported, and excited about their experience with Picniq.
Your responsibilities will include:
- Providing outstanding support via WhatsApp, email, and phone —always with a warm, helpful tone.
- Managing and resolving a variety of customer enquiries and cases, ensuring no request is left unresolved.
- Processing manual bookings and refunds with a high degree of accuracy and attention to detail.
- Liaising with our attraction and travel partners to resolve booking issues , request changes, or escalate urgent concerns.
- Becoming a knowledge hub on our products, policies, and destinations to confidently advise and guide customers.
- Identifying opportunities to upsell or recommend alternatives where appropriate.
- Collaborating with your team to improve processes and enhance the overall customer journey.
You’re someone who genuinely enjoys helping people, thrives in a fast-paced environment, and understands the importance of creating an outstanding customer experience every time.
The ideal candidate will have:
- Excellent written and verbal communication skills in fluent English .
- A passion for delivering exceptional service with empathy, patience, and problem-solving flair.
- Strong attention to detail, especially when handling manual bookings and data entry.
- Confidence in handling challenging situations and staying calm under pressure.
- A proactive mindset—you take ownership of problems and see them through to resolution.
- A collaborative spirit—you’re happy working in a team but equally capable of working independently.
- Experience using customer service platforms such as Zendesk, Kustomer , or similar (training provided).
- Some flexibility to work on a rota , to include at least one weekend a month
Bonus points if you have:
- Previous experience in the travel or ticketing industry , especially with bespoke bookings or family-focused products.
- Familiarity with family attractions, UK destinations, or leisure brands.
Please send us your CV along with a short paragraph about yourself and why you’d be perfect for this role. We can’t wait to hear from you!
Seniority level
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Seniority level
Entry level
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Employment type
Full-time
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Industries
Travel Arrangements
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Customer Service Representative employer: Picniq Ltd
Contact Detail:
Picniq Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with Picniq's offerings and the family leisure industry. Understanding their products and services will help you engage confidently with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to convey information clearly and empathetically is crucial, so consider role-playing common customer scenarios with friends or family.
✨Tip Number 3
Get comfortable with customer service platforms like Zendesk or Kustomer. Even if you haven't used them before, showing a willingness to learn and adapt can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss how you handle challenging situations. Think of examples from your past experiences where you've successfully resolved issues, as this will showcase your problem-solving skills and proactive mindset.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Representative role. Emphasise your communication skills, attention to detail, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a short paragraph about yourself that showcases your passion for customer service and why you would be a great fit for Picniq. Mention specific qualities like empathy and problem-solving that are important for this role.
Showcase Relevant Experience: If you have experience in the travel or ticketing industry, make sure to highlight it. Discuss any familiarity with family attractions or leisure brands, as this could give you an edge over other candidates.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Picniq Ltd
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, as this aligns perfectly with the values of Picniq.
✨Demonstrate Your Communication Skills
Since excellent written and verbal communication is key for this role, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions and even role-play scenarios to showcase your ability to handle customer inquiries effectively.
✨Familiarise Yourself with the Company
Research Picniq and its offerings thoroughly. Understanding their products, policies, and the family leisure market will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Prepare for Problem-Solving Questions
Expect to be asked how you would handle challenging situations or difficult customers. Think of specific examples where you successfully resolved issues, highlighting your problem-solving skills and calmness under pressure.
