At a Glance
- Tasks: Support clients and manage programmatic advertising campaigns in a fast-paced environment.
- Company: Join a passionate startup on a mission to improve digital advertising.
- Benefits: Flexible remote work, team socials, and potential for future opportunities.
- Other info: Work alongside brilliant people and learn how a startup operates.
- Why this job: Gain hands-on experience and build relationships in a dynamic, supportive team.
- Qualifications: Enthusiastic communicator with basic tech skills; no prior experience needed.
The predicted salary is between 11.7 - 14.3 £ per hour.
Picnic's mission is to drive a higher quality ad-funded internet. With 70% of people finding digital ads annoying, brands are wasting spend on ad experiences that just don't work - and we're on a mission to fix that. We're a fast growing, founder led startup, passionate about making digital advertising better for everyone.
We're looking for a Client Success Executive to join our CS team on a short, fixed term contract - and it's a genuinely great chance to get real, hands on experience fast. This is a client facing role, conducted primarily over email, where you'll support a portfolio of clients and get stuck into the day to day delivery of live programmatic advertising campaigns, working closely with our Trading team to keep things moving.
If you're a recent graduate, or just starting out and looking for experience in an ambitious, fast paced business full of great people, this is an opportunity worth grabbing!
Requirements
We're looking for someone enthusiastic and comfortable communicating directly with clients over email. You should be organised, quick to pick things up and happy working in a fast paced environment with truly great people. No prior industry experience is required but you should be confident using everyday tools like Gmail and Google Sheets - and comfortable using AI tools as part of your day to day. This role will report into Ellie, our Head of Client Success. Ellie and the team will give you training and support along the way but equally, we're looking for someone who's happy to get stuck in and figure things out as they go.
An Overview of the Role
- Client Support & Communication
- Act as day to day point of contact for a portfolio of clients, primarily via email
- Respond promptly and clearly to client queries, keeping campaigns moving without delay
- Build quick, confident relationships with clients you may not have met before
- Campaign Setup & Delivery
- Help set up and manage programmatic advertising campaigns from brief through to launch
- Source and organise creative assets from clients ahead of go-live
- Liaise closely with the Trading team to get campaigns live on time
- Cross-functional Collaboration
- Work alongside the wider Client Success, Sales and Trading teams to ensure smooth day to day delivery
- Flag risks or blockers early, keeping the right people informed
Benefits
If you're London based, we'd love to have you in the office 1-2 days a week to get to know the team in person but it's not essential - we're flexible with remote working for this contract. A fixed term contract of around 6 weeks, starting asap with the possibility of further opportunities down the line (though we can't guarantee it).
Experience inside a great business: brilliant people, a strong culture and an office just by Borough Market. The chance to get stuck into more than just your role: join team socials, work alongside other departments and see first hand how a fast growing start-up actually operates.
If this sounds like something you would love to do and you're immediately available, please apply!
Client Success Executive - Fixed Term Contract (approx 6 weeks) in London employer: Picnic Media Limited
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StudySmarter Expert Advice🤫
We think this is how you could land Client Success Executive - Fixed Term Contract (approx 6 weeks) in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Picnic Media Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Picnic Media Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Client Success Executive - Fixed Term Contract (approx 6 weeks) in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Picnic Media Limited.
How to prepare for a job interview at Picnic Media Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Picnic Media Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Picnic Media Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
