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For Companies At a Glance
- Tasks: Provide top-notch customer service and create accurate quotes for clients.
- Company: Join a dynamic team at a leading company in Hyde.
- Benefits: Enjoy a competitive salary, generous holiday, and a quarterly bonus.
- Why this job: Make a real difference by building strong customer relationships and driving sales.
- Qualifications: 3 years of customer service experience and great communication skills.
- Other info: Collaborative environment with opportunities for growth and training.
The predicted salary is between 26000 - 29000 £ per year.
Pickles Recruitment is seeking a proactive and commercially minded Customer Service Team Advisor to join one of our fantastic clients in Hyde. This role is perfect for someone with strong customer service experience, excellent organisational skills, and confidence in handling quotes.
Must Haves
- Minimum 3 years Customer Service experience within an office environment
- Sage experience (ideal)
- Strong commercial awareness, particularly around quoting
- Proven experience working in a busy office
Key Responsibilities
- Produce accurate and timely quotations for incoming enquiries
- Build strong customer relationships with a professional, friendly telephone manner
- Pre-qualify enquiries and follow up within agreed timescales
- Convert quotes into sales orders
- Liaise with internal departments including Transport, Fabrication, Warehouse teams and external partners
- Handle incoming calls and email enquiries
- Maintain excellent attention to detail across all communications and order processing
- Use Sage software to manage enquiries and orders (training provided if required)
- Identify commercial opportunities and add value to each customer interaction
What We’re Looking For
- Confident communicator with the ability to build rapport quickly
- Positive, professional telephone manner
- Highly organised with strong attention to detail
- Ability to work collaboratively across teams
- B2B experience desirable
- Sage experience preferred but not essential
What’s In It For You
- Competitive salary GBP26,000-GBP29,000
- Monday-Friday, 08:00-17:00
- 25 days holiday + bank holidays
- Company pension
- Quarterly bonus scheme
- On-site parking
Customer Service Team Advisor in Manchester employer: Pickles Recruitment
Contact Detail:
Pickles Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Advisor in Manchester
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing with a friend or family member. Focus on being friendly and professional, just like you would with customers.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and gives you a chance to find out more about the team and how they work together. Plus, it helps you figure out if it's the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Team Advisor in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant software knowledge, like Sage, to show us you’re a great fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your previous roles have prepared you for this position. Keep it friendly and professional!
Show Off Your Organisational Skills: Since we’re looking for someone highly organised, give examples in your application of how you’ve managed multiple tasks or projects in a busy office environment. We love seeing those skills in action!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pickles Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with customer service principles, quoting processes, and any relevant software like Sage. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your customer service experience and organisational skills. Think about times when you successfully handled quotes or built strong customer relationships. This will demonstrate your capability to excel in the role.
✨Practice Your Communication Skills
Since this role requires a professional telephone manner, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering common interview questions.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, how success is measured in the role, or what challenges the company is currently facing. It shows you're engaged and thinking about how you can contribute.
